$25 Repair

Style # 9901-3-000

$25 Processing fee for all items excluding roller luggage Repairs

$ 25
5 Reviews

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Lifetime Warranty

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Warranty Repair

Timbuk2 products have a lifetime warranty; we stand behind the legendary quality and craftsmanship of all our products. But we also embrace the wild, twisty ways of life. If there is a defect in the materials or workmanship of your Timbuk2 product (gasp!), you can file a claim by completing Timbuk2's warranty repair claim. If your product meets Timbuk2's warranty policy, we will repair your bag. If your Timbuk2 product is damaged during a normal or abnormal adventure, you will not qualify for a warranty replacement, but you will have epic stories to tell your friends. See if you qualify for a Timbuk2 warranty repair and contact warranty@timbuk2.com.

Please note that we also have a handful of non-Timbuk2 manufactured products, such as Blue Bottle and New Balance shoes, included on the website. While we love these products and think they’re awesome, they’re not covered under our lifetime warranty.

Reviews (5)

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REVIEW SNAPSHOT®

by PowerReviews
$25 Repair
 
3.6

(based on 5 reviews)

Ratings Distribution

  • 5 Stars

     

    (3)

  • 4 Stars

     

    (0)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (1)

  • 1 Stars

     

    (1)

50%

of respondents would recommend this to a friend.

Pros

  • High quality (4)

Cons

No Cons

Best Uses

  • Daily use (3)
    • Reviewer Profile:
    • Classic style (4), Career (3), Practical (3)
    • Primary use:
    • Personal (3)
    • Was this a gift?:
    • No (3)

Reviewed by 5 customers

Displaying reviews 1-5

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(2 of 2 customers found this review helpful)

 
5.0

Great service

By Iweber

From El Cerrito

About Me: Classic, Stylish

Pros

  • High Quality
  • Lots of Pockets
  • Stylish

Cons

    Best Uses

    • Commuting
    • Daily Use
    • Office
    • School

    Comments about $25 Repair:

    I had my bag since 2008 for daily use. In the last couple of years the waterproof lining and outside fabric on the back panel began falling apart. I decided to use the warranty service to rehab my favorite bag. I dropped it of at the SF Mission store and payed the $25. The seamstress was able to patch the back panel with matching fabric, replace all the waterproof inner lining and even cleaned of the stains on the bag. Then they mailed the bag to my home all for $25. I had my bag back exactly one week after I dropped it off over New Years weekend. The bag looks great and I'm very happy!!! I'm going to have this bag for another 8 years. Yay!

    (1 of 1 customers found this review helpful)

     
    5.0

    Worth the wait

    By Abby

    From Saint Paul, MN

    About Me: Career, Classic, Practical

    Verified Reviewer

    Pros

    • High Quality
    • Stylish

    Cons

      Best Uses

        Comments about $25 Repair:

        I bought the Q laptop bag a few years ago and the fabric wore out where it sits on my lower back. I sent it away for repair with the request that the material be replaced with something more durable as to prevent another tear. My wish was granted! You would never know that my bag was repaired or that it didn't look like this brand new. Very, very happy with the outcome :)

        Although the repair took longer than I would have wanted (I just missed having my bag), it looks fantastic and I can keep using it for years to come.

        • Was this a gift?:
        • No

        (6 of 6 customers found this review helpful)

         
        2.0

        Incomplete repair, bummed

        By Nurse JM

        From Orange County, CA

        About Me: Career

        Pros

        • Easy Process
        • Price Is Okay

        Cons

        • Did Not Complete Repair

        Best Uses

          Comments about $25 Repair:

          I sent my messenger bag to be repaired as the back panel material was peeling and one of the pocket's stitching had unraveled. I was to send it in with the $25 and they would fix it and tell me if it was covered by warranty or not. If so, they'd refund my $25. Sounded good to me. Worst comes to worst I'd be out $25 bucks but my beloved bag would be in tip-top condition, right?
          I got it back 6 weeks later without hearing anything from them. Luckily I had sent it as a trackable package, so I at least knew they received it. When I got it back the back panels had been repaired (although with a non-matching material, which was fine) but the pocket stitching had not been fixed. Also, no receipt or other info came with the repaired bag. They never told me if it had been covered by warranty and if not, why not.
          Overall it was a disappointing experience.

          • Primary use:
          • Personal

          (6 of 7 customers found this review helpful)

           
          1.0

          price was right. service was not.

          By walbone

          From orinda/moraga, ca

          About Me: Classic, Comfort-Oriented, Practical

          Verified Reviewer

          Pros

          • Comfortable Strap
          • Good Strap Length
          • High Quality
          • Lightweight

          Cons

          • Billed 3 Mos After Repair
          • No Repair The First Time
          • Took Way Too Much Time

          Best Uses

          • Daily Use

          Comments about $25 Repair:

          having a service department that will customize my bag is great. having to wait almost 8 weeks wasn't. after waiting the maximum of 6 wks for my repair my bag was returned exactly as it was when i sent it in. i will say that the items i forgot to take out were returned. at least they're honest. i had to call and explain the lack of repair, mail it back in and wait an additional week to get my bag back.
          i'm thinking that they take so long to do custom/repair work to discourage folks and to just have them buy new. ya think? anyway if something does go wrong with my current bag i will not send it in again. i'll figure something out. it's really disappointing, really. i thought TIMBUK2 was a first class company. i love my bag but never again. i would NOT recommend the repair service to a friend.

          • Primary use:
          • Personal
          • Was this a gift?:
          • No

          (5 of 7 customers found this review helpful)

           
          5.0

          A new lease on life! (For my bag.)

          By Jerry

          From Berkeley, CA

          About Me: Career, Classic, Modern, Practical

          Pros

          • High Quality

          Cons

            Best Uses

            • Commuting
            • Daily Use
            • Office
            • Running Errands
            • Traveling

            Comments about $25 Repair:

            I've had my Timbuk2 messenger since 1998 - after over 17 years of hard use (seriously - it's survived a motorcycle accident, numerous unplanned get-offs on my bicycle, travel, and daily use), it was looking a bit worse for wear. I brought my bag in for repairs, and the wizards at Timbuk2 gave my bag a second lease on life. It's like a new bag! Only, it still has the same soul, character, and lifetime of memories of my trusty old companion!! Thank you, Timbuk2!!

            • Primary use:
            • Personal
            • Was this a gift?:
            • No

            Displaying reviews 1-5

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            Clever Extras

            For any questions or concerns, contact our awesome Customer Service team at warranty@timbuk2.com

            Materials

            Typical repairs and modifications include adding a grab strap, reinforcing seams, lengthening straps, replacing hook and loop, fabric patching, & liner replacements

            Origin

            San Francisco Headquarters

            What's this all about?

            Our fee covers the processing of items, and the cost of return shipping after the completion of a repair or requested modification.