$25 Repair

Style # 9901-3-000

$25 Processing fee for all items excluding roller luggage Repairs

$ 25
Rated 3.17 out of 5 stars

Selected Color None

  • None
Photo to the left might not match your selected color. See all Colors
  • OS
Device Fit Guide

Promotions

Dimensions

Close

External Dimensions

Size Width Top Width Bottom Width Height Depth Weight Volume Handle Drop
in cm in cm in cm in cm in cm lb kg cu in L in cm
OS 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0 0.0 0.0 0.0

Will Your Laptop Fit?

View Device Fit Guide

How to Calculate True Dimensions

  • 1 - Measure your True Width: true width = Width + Depth
  • 2 - Measure your True Height: true height = Height + Depth
  • 3 - Compare your numbers to our numbers and voila! Your laptop has found a new home
Size Width True Width Height True Height Depth Will Your Laptop Fit?
in cm in cm in cm
OS 0.0 0.0 0.0 0.0 0.0 0.0 Yes. Your device will fit. No. Your device will not fit.

Video

Close

Lifetime Warranty

Close

We've Got You Covered


Timbuk2's Lifetime Warranty

Timbuk2 products have a lifetime warranty; we stand behind the legendary quality and craftsmanship of all our products. Our warranty is valid only when the Timbuk2 product is purchased through Timbuk2 directly (via timbuk2.com or one of our brick-and-mortar retail stores) or through an Authorized Reseller.

We also embrace the wild, twisty ways of life. If there is a defect in the materials or workmanship we will repair  the bag at our discretion. Damages not covered are those resulting from abuse, normal wear and tear, accidential damage, and cosmetic damages that do not affect the functionality of the bag (such as scratches or stained fabrics). Any damage to, loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered. The lifetime warranty also does not include our apparel products, such as Timbuk2 t-shirts and hoodies.

Your Timbuk2 bag is sewn by hand and might contain some slight imperfections. Like Daniel Craig or Marilyn Monroe, the slight imperfections are what add character to an already awesome product.


Warranty & Repair FAQ

What is covered by the warranty?

 Manufacturing defects in materials and workmanship are covered, notwithstanding age. If there is a defect in the materials or workmanship we will repair the bag at our discretion. 
*If your product arrived defective from Timbuk2.com please email Customer Service and we'll move mountains to right your wrong.

What is not covered by the warranty?

Damages not covered are those resulting from abuse, normal wear and tear, cosmetic issues that do not affect the functionality of the bag, and accidental damage. Any damage to or loss of contents of a bag, loss of use, loss of time, or similar expenses are not covered.  Unless a product is designed and stated to be machine washable, washing bags in washing machines can result in damage not covered by our warranty.

Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your bag, it will eventually begin to show age and wear. Usual wear and tear not covered by the lifetime warranty includes changes in color, abrasions, and general breakdown of materials over time.  Some examples of common wear and tear include color fading from sun exposure, worn elastic, and fabric wear, especially in high wear areas such as corners, reflective binding, worn velcro, and worn shoulder or back padding. Some examples of accidential damage are rips or cuts in fabric, animals chewing or clawing on our products, as well as damage arising from airline abuse such as bent or dented luggage handles or damaged/cracked wheels & bottomplates.

What products aren’t covered by your fabulous warranty?

Any headwear, apparel or footwear. Third party attachments and or devices like the Joey power packs or NiteIze blinky lights, or Blue bottle kit accessories like scales, grinders, or cups. Any other third party accessories sold by Timbuk2 but not bearing the Timbuk2 brand.  The items are generally warrantied by their respective manufacturers.

Need Replacement Parts?

We also offer replacement parts for many of those broken and missing reflectors, buckles and straps. You can find them here: Timbuk2 Replacement Parts

If you are unsure how to install your part, check out some of the part replacement guides we’ve created: Timbuk2 Part Replacement Guides

Don’t see your part on the site?  Contact Us and we will do our best to help you out.


 

Warranty & Repair Process

North America Warranty or Repair Claim Details

Step 1 - Please select the appropriate link and check out to start a repair claim:

     Please keep in mind that the repair fee payment is held as a pending authorization only - and will never be charged unless the damage or nature of the repair request is not covered under warranty and the bag can be repaired.

After checking out, you will receive an email with instructions and a form to print out. A repair number will be generated and will need to be included with the bag when you send it in for repairs. 


Step 2 - Send us the bag with the Repair number

Please send the bag to the address provided in the repair details email. Be sure to write your repair number on the outside of your package. We recommend using the least expensive shipping method that will provide you with a tracking number and insurance. Timbuk2 is not responsible for parcels lost in transit. Your repair fee covers the return shipping in the lower 48 United States.

  • Package up your bag, include a copy of the repair form with a description of the concern(s).
  • Write the repair number on the outside of the package  (W-XXXXXXX).

Please keep in mind that California State law requires that all items accepted for repair be freshly cleaned. You wouldn't want to dig through someone else's nasty, so help us provide a clean and safe environment for our employees. If we determine that your bag needs to be cleaned, we will return it to you without preforming the repair(s). We do not offer cleaning services. For more information on how to properly clean and maintain your awesome Timbuk2 bag, please see Bag Care.

Step 3 - Evaluation / Repair 

Once your item arrives, our repair team will be evaluate your claim within 7-10 business days and determine if the issues can be repaired and what is covered under the Lifetime Warranty.  Because pictures don't tell the whole story, and we want to give your claim the best possible evaluation, warranty assessemnts are only preformed in person once our repair team receives your bag.  

  •      If the claim issues are covered by the lifetime warranty, we will waive the authorization fee and repair your product. 
  •      If any repairable claim issues are not covered by the lifetime warranty, we will charge the authorization fee and repair your product.

Not sure your bag can be repaired, please contact us.

Outside of North America Warranty Repair?

If you purchased your bag outside of the USA and Canada, please contact us for local representatives that will offer you warranty services. Please provide your proof of purchase and the location for the bag when submitting your claim.  Should your bag require service in the USA, shipping to and from the USA for your Timbuk2 item are your responsibility.

Reviews (6)

Close

Review Snapshot

by PowerReviews

Rated 3.17 out of 5 stars

Ratings Distribution

  • 5 Stars

    3

  • 4 Stars

    0

  • 3 Stars

    0

  • 2 Stars

    1

  • 1 Star

    2

Pros

4High Quality
2Stylish
1Comfortable Strap
1Easy Process
1Good Strap Length

Cons

1Billed 3 Mos After Repair
1Did Not Complete Repair
1False advertising
1No Repair The First Time
1Poorly Made
Was this a gift?
3No
Primary use
3Personal
1Business
Describe Yourself
4Classic
3Career
3Practical
1Comfort-Oriented
1Modern
Best Uses
3Daily Use
2Commuting
2Office
1Running Errands
1School

Reviewed by 6 customers

Rated 1 out of 5 stars

Lifetime warranty is a scam

I had to pay shipping to and from my place of origin (about $25), was told I'd be refunded a $25 processing fee if the bag was a "warranty fix," and was told it would take no more than four to six weeks to get my bag back. I received an email that said some different information once I sent the bag out. They had decided to keep my $25 because the bag interior lining, which is disintegrating, was deemed normal wear and tear, and therefore not covered by the warranty. I have no idea what Timbuk2 thinks a lifetime warranty is, but I'm fairly certain it should include a bag breaking down over time. Unless of course they mean the lifetime of a small mammal or insect that that lives for about five years. The best part is now I have to wait up to five to eight weeks before they can get my bag back to me. I have to pay extra to get this "quality" bag fixed, then wait almost double the time quoted to me? Still never got an answer back on why that is ... outstanding customer service. Don't bother sending it in. Just buy a new bag ... preferably one that has an actual lifetime warranty.

Lifetime warranty is a scam

Bottom Line No, I would not recommend to a friend

Was this review helpful to you?

Rated 5 out of 5 stars

Great service

I had my bag since 2008 for daily use. In the last couple of years the waterproof lining and outside fabric on the back panel began falling apart. I decided to use the warranty service to rehab my favorite bag. I dropped it of at the SF Mission store and payed the $25. The seamstress was able to patch the back panel with matching fabric, replace all the waterproof inner lining and even cleaned of the stains on the bag. Then they mailed the bag to my home all for $25. I had my bag back exactly one week after I dropped it off over New Years weekend. The bag looks great and I'm very happy!!! I'm going to have this bag for another 8 years. Yay!

Rated 5 out of 5 stars

Worth the wait

I bought the Q laptop bag a few years ago and the fabric wore out where it sits on my lower back. I sent it away for repair with the request that the material be replaced with something more durable as to prevent another tear. My wish was granted! You would never know that my bag was repaired or that it didn't look like this brand new. Very, very happy with the outcome :) Although the repair took longer than I would have wanted (I just missed having my bag), it looks fantastic and I can keep using it for years to come.

Bottom Line Yes, I would recommend to a friend

Was this review helpful to you?

Rated 2 out of 5 stars

Incomplete repair, bummed

I sent my messenger bag to be repaired as the back panel material was peeling and one of the pocket's stitching had unraveled. I was to send it in with the $25 and they would fix it and tell me if it was covered by warranty or not. If so, they'd refund my $25. Sounded good to me. Worst comes to worst I'd be out $25 bucks but my beloved bag would be in tip-top condition, right? I got it back 6 weeks later without hearing anything from them. Luckily I had sent it as a trackable package, so I at least knew they received it. When I got it back the back panels had been repaired (although with a non-matching material, which was fine) but the pocket stitching had not been fixed. Also, no receipt or other info came with the repaired bag. They never told me if it had been covered by warranty and if not, why not. Overall it was a disappointing experience.

Bottom Line No, I would not recommend to a friend

Was this review helpful to you?

Rated 1 out of 5 stars

price was right. service was not.

having a service department that will customize my bag is great. having to wait almost 8 weeks wasn't. after waiting the maximum of 6 wks for my repair my bag was returned exactly as it was when i sent it in. i will say that the items i forgot to take out were returned. at least they're honest. i had to call and explain the lack of repair, mail it back in and wait an additional week to get my bag back. i'm thinking that they take so long to do custom/repair work to discourage folks and to just have them buy new. ya think? anyway if something does go wrong with my current bag i will not send it in again. i'll figure something out. it's really disappointing, really. i thought TIMBUK2 was a first class company. i love my bag but never again. i would NOT recommend the repair service to a friend.

Bottom Line No, I would not recommend to a friend

Was this review helpful to you?

Rated 5 out of 5 stars

A new lease on life! (For my bag.)

I've had my Timbuk2 messenger since 1998 - after over 17 years of hard use (seriously - it's survived a motorcycle accident, numerous unplanned get-offs on my bicycle, travel, and daily use), it was looking a bit worse for wear. I brought my bag in for repairs, and the wizards at Timbuk2 gave my bag a second lease on life. It's like a new bag! Only, it still has the same soul, character, and lifetime of memories of my trusty old companion!! Thank you, Timbuk2!!

Bottom Line Yes, I would recommend to a friend

Was this review helpful to you?

Clever Extras

For any questions or concerns, contact our awesome Customer Service team at warranty@timbuk2.com

Materials

Typical repairs and modifications include adding a grab strap, reinforcing seams, lengthening straps, replacing hook and loop, fabric patching, & liner replacements

Origin

San Francisco Headquarters

What's this all about?

Our fee covers the processing of items, and the cost of return shipping after the completion of a repair or requested modification.