Returns Policy and Process

What Qualifies For A Return

If you purchased or received a non-custom item directly from and would like to return it within 30 days, we can issue you a refund or store credit. Returned goods must be in perfect, un-used condition with all original tags.

If you purchased your product from a retail store or a website other than, please go directly to the original place of purchase.

If you ordered a custom-made product from, we're sorry but, we can't offer you a return. That means it was you, or someone who loves you, who decided that purple, yellow and brown would look good next to each other. Unfortunately, although we think your bag is beautiful, we can't take it back. All sales are final on custom-made bags. No returns or exchanges.

The Return Process

  1. Find the Sales Order Number on the invoice you received with your order (7-digit number). If you don't know this number, please email and give us your first name, last name, email address, shipping address and order date. If your order begins with the number 5 (example: 5029938), you must contact customer service directly to process your return.  If this was a gift, please tell us the purchaser's first and last name. We'll look up your Sales Order Number and email it back to you.
    Order number EDI number
    If your order number looks like this: EDI000001234, please contact directly the company you purchased the Timbuk2 product from to process your return.
  2. Enter the Sales Order Number and the last name of the original purchaser on the return form. Submit the form.
  3. You should then see a copy of the original order. Check off the items you want to return, double check all the information on the form, and submit it.
  4. You will then see the Return Summary page. Find your Return Merchandise Authorization (RMA) number near the top. Write this number down, as you will need to write it on the box that you're sending back to us.
  5. Print out the Return Summary page and send it to Timbuk2 along with the product you want to return. Make sure to write the RMA number on the outside of the box!
  6. Mail your product return to the following address:

c/o Returns
2050 Cessna Drive
Vacaville, CA 95688

Once received, returns take about 7-10 business days to process.

Remember! Returned goods must be in perfect, un-used condition with all original tags. Returns must be made within 30 days of purchase. After 30 days, we will not accept returns for any reason other than defects.

**Currently, Timbuk2 is unable to return shipping fees.

Checking the Status of Your Return

Use this page to check the status of your return.

Warranty Returns

If you think your bag is defective, you may qualify for a warranty return.

If You Received the Wrong or Defective Product

If you received the wrong product in your shipment, or are missing something from your order, please contact us at To expedite a resolution, please indicate your order number, as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.

If your product arrived defective from please email Customer Service and we'll move mountains to right your wrong.

If you still haven't found the answer to your question, please send us an email.