If you purchased or received a non-custom item directly from timbuk2.com and would like to return it within 30 days, we can issue you a refund or store credit. Returned goods must be in perfect, un-used condition with all original tags.
If you purchased your product from a retail store or a website other than timbuk2.com, please go directly to the original place of purchase.
If you ordered a custom-made product from timbuk2.com, we're sorry but, we can't offer you a return. That means it was you, or someone who loves you, who decided that purple, yellow and brown would look good next to each other. Unfortunately, although we think your bag is beautiful, we can't take it back. All sales are final on custom-made bags. No returns or exchanges.
2050 Cessna Drive
Vacaville, CA 95688
Once received, returns take about 7-10 business days to process.
Remember! Returned goods must be in perfect, un-used condition with all original tags. Returns must be made within 30 days of purchase. After 30 days, we will not accept returns for any reason other than defects.
**Currently, Timbuk2 is unable to return shipping fees.
Use this page to check the status of your return.
If you think your bag is defective, you may qualify for a warranty return.
If you received the wrong product in your shipment, or are missing something from your order, please contact us at email@example.com. To expedite a resolution, please indicate your order number, as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.
If your product arrived defective from Timbuk2.com please email Customer Service and we'll move mountains to right your wrong.
If you still haven't found the answer to your question, please send us an email.