Timbuk2 products have a lifetime warranty; we stand behind the legendary quality and craftsmanship of all our products. But we also embrace the wild, twisty ways of life. If there is a defect in the materials or workmanship of your Timbuk2 product (gasp!), you can file a claim by completing Timbuk2's Repair Process. If your product meets Timbuk2's Warranty, we will repair your bag at our cost. If your Timbuk2 product is damaged during normal or abnormal adventure, you will not qualify for a warranty replacement, but we can repair it for a small fee. See if you qualify for a Timbuk2 Warranty Repair Claim and say hello to your Timbuk2 product for us.