|Size||Width||Top Width||Bottom Width||Height||Depth||Weight||Volume||Handle Drop|
|Size||Width True Width||Height True Height||Depth||Will Your Laptop Fit?|
|OS||0.0||0.0||0.0||0.0||0.0||0.0||Yes. Your device will fit. No. Your device will not fit.|
Timbuk2 products have a lifetime warranty; we stand behind the legendary quality and craftsmanship of all our products. Our warranty is valid only when the Timbuk2 product is purchased through Timbuk2 directly (via timbuk2.com or one of our brick-and-mortar retail stores) or through an Authorized Reseller.
We also embrace the wild, twisty ways of life. If there is a defect in the materials or workmanship we will repair the bag at our discretion. Damages not covered are those resulting from abuse, normal wear and tear, accidential damage, and cosmetic damages that do not affect the functionality of the bag (such as scratches or stained fabrics). Any damage to, loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered. The lifetime warranty also does not include our apparel products, such as Timbuk2 t-shirts and hoodies.
Your Timbuk2 bag is sewn by hand and might contain some slight imperfections. Like Daniel Craig or Marilyn Monroe, the slight imperfections are what add character to an already awesome product.
What is covered by the warranty?
Manufacturing defects in materials and workmanship are covered, notwithstanding age. If there is a defect in the materials or workmanship we will repair the bag at our discretion.
*If your product arrived defective from Timbuk2.com please email Customer Service and we'll move mountains to right your wrong.
What is not covered by the warranty?
Damages not covered are those resulting from abuse, normal wear and tear, cosmetic issues that do not affect the functionality of the bag, and accidental damage. Any damage to or loss of contents of a bag, loss of use, loss of time, or similar expenses are not covered. Unless a product is designed and stated to be machine washable, washing bags in washing machines can result in damage not covered by our warranty.
Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your bag, it will eventually begin to show age and wear. Usual wear and tear not covered by the lifetime warranty includes changes in color, abrasions, and general breakdown of materials over time. Some examples of common wear and tear include color fading from sun exposure, worn elastic, and fabric wear, especially in high wear areas such as corners, reflective binding, worn velcro, and worn shoulder or back padding. Some examples of accidential damage are rips or cuts in fabric, animals chewing or clawing on our products, as well as damage arising from airline abuse such as bent or dented luggage handles or damaged/cracked wheels & bottomplates.
What products aren’t covered by your fabulous warranty?
Any headwear, apparel or footwear. Third party attachments and or devices like the Joey power packs or NiteIze blinky lights, or Blue bottle kit accessories like scales, grinders, or cups. Any other third party accessories sold by Timbuk2 but not bearing the Timbuk2 brand. The items are generally warrantied by their respective manufacturers.
Need Replacement Parts?
We also offer replacement parts for many of those broken and missing reflectors, buckles and straps. You can find them here: Timbuk2 Replacement Parts
If you are unsure how to install your part, check out some of the part replacement guides we’ve created: Timbuk2 Part Replacement Guides
Don’t see your part on the site? Contact Us and we will do our best to help you out.
Step 1 - Please select the appropriate link and check out to start a repair claim:
Please keep in mind that the repair fee payment is held as a pending authorization only - and will never be charged unless the damage or nature of the repair request is not covered under warranty and the bag can be repaired.
After checking out, you will receive an email with instructions and a form to print out. A repair number will be generated and will need to be included with the bag when you send it in for repairs.
Step 2 - Send us the bag with the Repair number
Please send the bag to the address provided in the repair details email. Be sure to write your repair number on the outside of your package. We recommend using the least expensive shipping method that will provide you with a tracking number and insurance. Timbuk2 is not responsible for parcels lost in transit. Your repair fee covers the return shipping in the lower 48 United States.
Please keep in mind that California State law requires that all items accepted for repair be freshly cleaned. You wouldn't want to dig through someone else's nasty, so help us provide a clean and safe environment for our employees. If we determine that your bag needs to be cleaned, we will return it to you without preforming the repair(s). We do not offer cleaning services. For more information on how to properly clean and maintain your awesome Timbuk2 bag, please see Bag Care.
Step 3 - Evaluation / Repair
Once your item arrives, our repair team will be evaluate your claim within 7-10 business days and determine if the issues can be repaired and what is covered under the Lifetime Warranty. Because pictures don't tell the whole story, and we want to give your claim the best possible evaluation, warranty assessemnts are only preformed in person once our repair team receives your bag.
Not sure your bag can be repaired, please contact us.
If you purchased your bag outside of the USA and Canada, please contact us for local representatives that will offer you warranty services. Please provide your proof of purchase and the location for the bag when submitting your claim. Should your bag require service in the USA, shipping to and from the USA for your Timbuk2 item are your responsibility.
REVIEW SNAPSHOT®by PowerReviews
of respondents would recommend this to a friend.
Reviewed by 5 customers
Displaying reviews 1-5
Great Day/Travel Pack
By Kyle T.
From San Francisco, CA
Comments about Raider Pack:
Great lightweight pack for travelling or use as a day pack. Packs flat which makes it easy to place into other check-in/carry-on bags as necessary when travelling.
Only con for me is the lack of internal organization, could definitely benefit from having another zip pocket inside the main compartment.
Great Lightweight Commuter Bag!
Comments about Raider Pack:
These bags are lightweight, simple and sleek. I feel comfortable throwing my laptop in the pocket for the folding board. There isn't a lot of protection, but it still feels comfortable when commuting on bike to the office. I am a huge fan of the XL jersey side pockets on the outside and inside of the bag - they fit a bottle wine or beer when running to the market - or spare shoes for taking it to the gym. The interior of the bag is simple and large enough to fit everything I need. Reflective hits on the bottom make it easy to be seen on your commute!
Lightweight Minimalist Pack
Comments about Raider Pack:
The Raider is a lightweight pack well suited to those who commute by bike - there's even a dedicated internal compartment and folding board to stash a fresh shirt to change into when you get to the office. The lightweight fabric and minimalist design keep the pack light and compact when unladen, making the Raider also well suited to packing in a suitcase for use as a day pack while traveling. There isn't any internal organization and there is no padded laptop compartment, so if those are must-have features in an every-day-carry pack, then you may want to take a look at something like the Spire. But if light weight is of paramount importance, then the Raider is worth consideration.
(3 of 3 customers found this review helpful)
Not water proof/resistant
Comments about Raider Pack:
Beautiful bag, light weight, perfect for commute to work.
I wish that this bag had more reflective accents.
Also, this bag is NOT water resistant. On several rides when I encounter rain on the route, clothes are wet. If you ride and have chance of rain, make sure to bring plastic bags along to keep things that need to remain dry dry.
(1 of 1 customers found this review helpful)
first time timbuk2-er
From South Fl.
About Me: Comfort-Oriented, Practical, Stylish
Dual external stretch pockets sub in for your jersey pockets to provide access to snacks, gels and other quick-grab items while riding
Dual internal shoe pocket to quarantine your cleats
Top zip pocket for keys, mobile phone and wallet
Airmesh ventilated back panel
Sternum strap and detachable waist strap
Back panel doubles as folding board for keeping clothes wrinkle-free
Machine washable, cold water; remove plastic folding board before washing. Line dry only
Removable waist strap for securing heavier loads on your hips
Super-reflective bottom panel keeps you seen in low light
Vista loop for attaching blinky bike lights