Technical Questions
- Why can't I add products to my cart or check out??
- Why doesn't the Bag Builder work?
- How do I get the newest Flash Player?
- How do I order a bag if the Bag Builder isn't working?
- What browsers does Timbuk2.com support?
Why can't I add products to my cart or check out?
In your browser preferences, make sure javascript (or "active scripting") and cookies are enabled. If problems still persist, clear your web broswer's cache, cookies and temporary files (ask your geeky neighbor, if you don't know). Then try again. If you're still stuck, email our nice customer service folks at customerservice@timbuk2.com.
Why doesn't the Bag Builder work?
Be sure that you have installed a recent version of Flash Player. If problems still persist, clear your web broswer's cache, cookies and temporary files (ask your geeky neighbor, if you don't know). Then try again. If you're still stuck, email customer service at customerservice@timbuk2.com.
How do I get the newest Flash Player?
Go to macromedia.com and follow the instructions.
How do I order a bag if the Bag Builder isn't working?
If for some reason the Bag Builder is not working, don't panic. We pre-date e-commerce by about 10 years, so just breath deeply, count to ten and relax. You have a couple of options.
First, you can e-mail your order to customerservice@timbuk2.com and one of our customer service reps will get in touch with you. Second, if you feel like braving the harsh reality of the physical world, you can use our retailer locator to find a store near you. However, retailers offer a tiny fraction of the 143 million bags offered through the Bag Builder.
