Timbuk2

Customer Service

Welcome to Timbuk2 Customer Service. If you have a question, comment, critique or compliment, you're in the right place!

• Track your shipment if your order has already shipped.
• Terms and conditions. Please read them before ordering.
• Product questions and answers. Here you can read up on products, customization, washing and care.
• Ordering questions. Come here for info on payment, shipping, order tracking and changes to existing orders.
• Returns. If you need to return a product, start here.
• Quality guarantee and warranty. Check out our legendary quality guarantee.
• Technical questions. Troubleshoot Bag Builder problems and browser issues.
• Retail Locations Find stores where you can buy Timbuk2 products.
• Security and privacy. Learn about cookies and how we protect online ordering and privacy.
• About Timbuk2. Get the scoop on our company story and manufacturing philosophy.
• Contact us. Click here for our mailing address and how to contact us.
• What's your bag? Got an interesting story about your Timbuk2 bag? Got a good indestructable bag tale? Bag saved your life? We'd love to hear it! Every month we'll pick a few stories to share with the world.

If you don't find the answer you're looking for, send us an e-mail. Our email addresses are listed here. We'd love to hear from you!