Timbuk2

Job Title: Sales Manager
Location: San Francisco, CA
Department: Sales
Reports to: VP of Global Sales
Date: October 20, 2008
Exempt, FT

Job Summary
The Sales Manager is responsible for forecasting, managing, and growing a multi-million dollar segment of our wholesale business in conjunction with independent sales agencies employed by Timbuk2 in the United States and Canada.

The successful Sales Manager will identify and open future opportunities for the Timbuk2 brand in the Fashion, and Travel Goods markets while growing and expanding the current dealer base. The Sales Manager is responsible for the performance in their assigned territory and for ensuring sure that sales & growth targets are reached.

Essential Job Functions
• Develops a business plan and sales strategy for each assigned market segment that ensures attainment of sales goals.
• Create clear “go to market “ strategy for sales force to ensure that company goals are achieved.
• Initiates and coordinates development of plans to penetrate new market segments.
• Responsible for the recruitment, performance and development of the independent sales agencies within their territory.
• Partners with VP of Sales to set budgets/targets with Sales Agencies.
• Negotiates variations in price, delivery and specifications with sales agencies and dealers.
• Responsible for seasonal forecasting and planning working with operations team.
• Conducts weekly one-on-one review with all agency principals to build more effective communications, to understand the competitive landscape, and to provide insight for the improvement of agencies sales performance.
• Is available and on-call for all agency needs on an ongoing basis.
• Builds and maintains relationships with existing customers through regular visits and phone communication. Gains a clear understanding of customers’ businesses and requirements;
• Provides timely feedback to senior management regarding agency and dealer sales performance.
• Assist sales agencies in preparation and delivery of proposals and presentations.
• Prepares and executes plans for effective search for leads and prospects.
• Controls expenses to meet budgets.
• Plans and coordinates Sales Meetings and Trade Shows.

Job Requirements and Qualifications
• 5 years of experience in sales management in at least once of the computer, fashion, or travel goods market segments.
• Extensive experience in all aspects of wholesale supply chains.
• Strong understanding of customer and market dynamics and requirements.
• Willingness to travel weekly and work remotely.
• Proven leadership and ability to drive sales teams.

To apply, send a resume to jobs@timbuk2.com and include the words SALES MANAGER in the title!

About Timbuk2
Timbuk2 Designs, Inc. designs, manufacture and markets messenger bags and accessories for the outdoor, bicycle, computer, fashion and travel goods market segments.

Job Title: Director of Wholesale
Location: San Francisco, CA
Department: Sales
Reports to: CEO
Date: October 3, 2008
Exempt, Full Time position

Job Summary:
The Director of Wholesale Sales is responsible for forecasting, managing, and growing a multi- million dollar wholesale business in conjunction with the eight independent sales agencies employed by Timbuk2 in the United States and Canada.

The successful Director of Wholesale Sales will identify and open future opportunities for the Timbuk2 brand in the Outdoor & Bike, Computer, Fashion, and Travel Goods markets while growing and expanding the current dealer base. The Director is responsible for the combined performance of the wholesale team and for ensuring sure that everyone on the team reaches their targets.

Essential Job Functions:
• Develops a business plan and sales strategy for each market segment that ensures attainment of sales goals.
• Initiates and coordinates development of plans to penetrate new market segments.
• Responsible for the recruitment, performance and development of the independent sales agencies.
• Sets budgets/targets with Sales Agencies and Sales leadership. Negotiates variations in price, delivery and specifications with sales agencies, dealers, and Sales leadership.
• Conducts monthly one-on-one review with all agency principals to build more effective communications, to understand the competitive landscape, and to provide insight for the improvement of agencies sales performance. Is available and on-call for all agency needs on an ongoing basis.
• Builds and maintains relationships with existing customers through regular visits and phone communication. Gains a clear understanding of customers’ businesses and requirements;
• Provides timely feedback to senior management regarding agency and dealer sales performance.
• Assist sales agencies in preparation and delivery of proposals and presentations.
• Prepares and executes plans for effective search for leads and prospects.
• Controls expenses to meet budgets.
• Plans and coordinates Sales Meetings and Trade Shows.

Job Requirements and Qualifications:
• 5 years of experience in wholesale sales management in at least once of the outdoor, bicycle, computer, fashion, or travel goods market segments.
• Extensive experience in all aspects of wholesale supply chains.
• Strong understanding of customer and market dynamics and requirements.
• Willingness to travel weekly and work remotely.
• Proven leadership and ability to drive sales teams.

To apply, send a resume to jobs@timbuk2.com and include the words DIRECTOR OF WHOLESALE in the title!

About Timbuk2
Timbuk2 Designs, Inc. designs, manufacture and markets messenger bags and accessories for the outdoor, bicycle, computer, fashion and travel goods market segments.

Job Title: Retail Store Assistant Manager
Location: San Francisco, CA
Department: Retail / Direct Sales
Reports to: Retail Store Manager
Date: September 5, 2008
Non/Exempt, Full Time position

Job Summary
The assistant manager will work in our flagship retail store in Hayes Valley. S/he works side by side with the manager to ensure the smooth flow of daily operations in the store. This position demands a strong attention to detail for inventory management and excellent sales and customer service skills for working the sales floor. The assistant manager will be directly involved with the all aspects of personnel management of the retail staff. This position involves merchandising, event planning and management, training and selling.

Essential Job Functions:
• Lead the daily functions of the retail store reporting directly to store manager.
• Role modeling and training staff on all daily functions, product knowledge and sales skills.
• Oversee inventory management, including loss prevention, ordering, tracking and reporting.
• Assistant manager in strategic planning.
• Assistant manager in coordinating and running on site and off site events.
• Assistant manager in implementation and maintaining merchandise plans.
• Assisting Manager in all HR responsibilities.
• Exhibiting all retail sales associate skills as required.
• Operates as an occasional liaison between the store and the office.
• Role model of great attitude.
• Ensure that excellent customer service is adhered to at all times and all issues are resolved quickly and efficiently.

Job Requirements and Qualifications
• Two or more years of management experience.
• Three to five years retail experience in a specialty, lifestyle fashion store.
• Proficiency in Microsoft Office.
• Excellent customer service skills and a commitment to excellence and high standards.
• Ability and willingness to work a flexible schedule, including evenings and weekends.
• Excellent written and verbal communication skills.
• Enthusiastic team player AND individual contributor.
• Training in management coaching and sales training is an asset.
• Creative Suite, QuickBooks and Great Plains skills are asset.
• Interest in/ experience in design, fine arts and biking.
• Ability to work independently in a small, growing company.

To apply, send a resume to jobs@timbuk2.com and include the words RETAIL ASSISTANT MANAGER in the title!

About Timbuk2
Timbuk2 Designs, Inc. designs, manufacture and markets messenger bags and accessories for the outdoor, bicycle, computer, fashion and travel goods market segments.

Date: September 3, 2008
Job Title: Service Hero
Department: Fortress of Servitude
Reports to: Service Center Superhero
Rate: Full Time, Non-exempt
Experience: Yes, please

General Summary:
This is a full-time, service-centric job. The primary purpose is to serve our customers (all of them… retail, consumer, evangelist, curious). This involves the usual answering of phones and processing of orders, but it’s really so much more than that. What we need from you is ‘tude (the good kind, not the snotty kind).

Key Responsibilities:
You are responsible for how and what our customers (again, all customers) think about Timbuk2. This is extraordinarily important to us. We really can’t emphasize that enough. Our customer’s perception of us is everything. Because they’ll tell two friends, and they’ll tell two friends… you know how it goes.

Knowledge/Skills Required:
• A love and appreciation of great customer service.
• Enjoyment of the challenge of a difficult customer.
• Working with a sense of urgency.
• Understanding that it’s not personal, it’s just good business.
• Happiness.
• Professional, yet kind of informal
• Tendency to bend the rules in the customer’s favor.
• Secretly loves helping those really impossible customers.
• Frequently desires to simply give things away to customers, especially the really cool things to the really cool customers.
• Creativity.
• Confidence and skill to work outside of software and systems to resolve issues and get answers.
• Love of responsibility.
• Casually gives out name and direct extension like its 1 AM in a bar and says “call me anytime”.

Requirements Specific to Customer Specialist Role
• Creative problem solving. Unexpected, unusual situations can be the norm (and they usually involve an international customer).
• Fun, creative writing “voice” for creative solutions via email and Get Satisfaction postings
• Hands-on knowledge of product for immediate answers and problem-solving. You will need to keep the department samples current.
• Visits to customer websites to participate in their forums as a Timbuk2 specialist
• Willingness to take ownership of areas that need improvement. Don’t assume the rest of us are experts or authorities.
• You got mad MS Office skilz (or at least good knowledge)

Daily Responsibilities
• Answer consumer and general phone calls and emails
• Participate in online forums such as Get Satisfaction to answer questions, post ideas, etc.
• Manage Ecom (website) orders and deal with order exceptions to completion.
• Manage access to Industry Pro site
• Communicate and interact as necessary with other departments to problem solve and provide extraordinary service to customer

If you’re more comfortable with corporate-speak:
• Faculty to make decisions regarding short-term priorities and activities requiring interpretations of policies, procedures or project parameters.
• Capacity to solve problems effectively and to make decisions in order to meet customer expectations in a manner consistent with company goals and policies.
• Skill to communicate clearly and concisely at all levels- verbally, written and face-to-face.
• Exceptional and practiced phone and email skills.
• Ability to maintain work output at a high level of quality reflecting accuracy, neatness and thoroughness.
• Flexibility to embrace constantly changing circumstances and demonstrates creativity, empathy, and respect when dealing with customers and coworkers.
Must be punctual and industrious and able to work with minimal supervision and within a team.

Nice to haves:
• Relevant work experience in customer service or retail, preferably with companies in the Outdoor, Action Sports, Bike, or Travel Goods industries.
• Knowledge of Great Plains, or similar inventory/order applications
• Proficiency with MS Office applications especially Outlook, Word, and Excel.

Physical Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee frequently is required to stand, walk, sit and reach with hands and arms. The employee must occasionally lift and/or move up to 25 lbs.

How to Apply:
Please submit a resume via email to: jobs@timbuk2.com. PLEASE include your name and “Service Hero” in the subject line, as well as available start date.

And, since we don’t want to waste your time and certainly don’t enjoy wasting ours (unless it involves ping pong or Baywatch re-runs), let us know the minimum it will take to get you in here. You know what we’re talking about. What kind of scratch (skrilla, ducats, dead presidents, rupees, cheddar, bank, loot, bling, dough, coin) do you need to live in this insanely expensive city and/or region?

Job Title: Product Line Manager – Strategic Selling Relationships
Location: San Francisco, CA
Department: Merchandising/Product Development
Reports to: Director of Product Management
Date: August 22, 2008
Full – Time, Exempt

Job Summary
As a member of the Research, Design and Development (RD&D) Team, the Product Line Manager- Strategic Selling Relationships (SSR) will be responsible for overseeing the development process to assure the on-time development, engineering and accurate specification publication for their assigned categories. You will be accountable for engineering the highest level of producible, innovative and quality products which meet the needs of the Company, managing the product development timeline in conjunction with the timelines of the company’s business strategies, developing products that meet or exceed pre-determined gross margin targets, and communicates the specifications and product details to the Sourcing organization and Suppliers. Working under general direction and handles products and issues of the highest complexity and working independently but brings a track record of success in managing teams of people and multiple processes.

Essential Job Functions
•Responsible for commercializing all product for SSR accounts
•Lead design, development, forecasting, inventory management and delivery calendar and process for all SSR related products
•Partnering with Timbuk2 Design and Development Team to select new fabrications and processes that go hand in hand with developing innovative and technically superior products each season
•Attend appropriate customer meetings and events (trade shows) necessary to support and grow SSR business
•Partnering with Operations to ensure the superior quality and timely delivery of sales samples through production
•Developing products that meet or exceed pre-determined gross margin targets
•Manage inventory levels for specific customers and their merge centers
•Forecast and plan inventory flows to optimize turns
•Work with SSR Sales Associates to sell in current product offerings and identify future SSR partnership opportunities
•Manage factory base to support necessary sampling and production of SSR products
•Able to travel both domestic and internationally as required

Job Requirements and Qualifications
•Strong mechanical aptitude
Think in 3-D. Ability to understand technical drawings. CAD skills (Illustrator, Adobe, etc.), Word, Excel
•Color Execution
Drives color direction with Design. Manage all lab dips, and by-style color sheets.
•Team Player
Values the team that makes up PD, and strives to contribute to the team’s success. Understands and respects the unique roles that each member plays.
•Design Skills
Eye for style and color. Ability to understand design concepts and develop products that represent the original objectives
•Personality
Self-directed, action-oriented, mature, team player, confident, decisive, creative problem solver always willing to think outside the box. Persistent – doesn’t take ‘no’ for an answer. Eager to search out solutions to the challenge at hand.

Leadership and Cultural Responsibilities
•Contribute to an environment of trust and mutual respect
•Maintain a strong commitment to teamwork and concern for others
•Maintain a high level of personal responsibility and ownership
•Use effective communication and listening skills
•Maintain a high level of personal accountability and integrity

To apply, send a resume to jobs@timbuk2.com and include the words PLM SSR in the title.

Job Title:  Receiving, Warranty and Inventory Clerk
Location:  San Francisco, CA
Department:  Operations
Reports to:  Director of Manufacturing and Distribution
Date:  August 14, 2008

Job Summary
San Francisco apparel manufacturer is looking for a Receiving, Warranty and Inventory specialist.  Applicant must have a minimum of 5 years experience in receiving and inventory control.  The person who has the job will be responsible for receiving, controlling counts of all trims and sub-assembly inventory as well as processing warranty returns. The person hired for this position is a person of diverse responsibilities who is constantly striving for better receiving and inventory control methods.  Background in apparel and fork truck certified is a plus.  Knowledge of lean manufacturing and kanban techniques are desirable.

Essential Job Functions

Receiving and Inventory Responsibilities
•    Receives and log’s in all sub-assemblies and raw materials into materials warehouse and receiving system.
•    Inspects all sub-assemblies and raw materials prior to moving into shelving location.
•    If receiver rejects goods then they will contact buyer and production manager.
•    Moves all accepted materials into proper designated shelving location.
•    Responsible for moving sub-assembly materials from bulk into prime production locations by understanding daily/weekly requirements.
•    Responsible for fulfilling sub-assembly materials requirements on a daily/weekly basis.
•    Responsible for moving sub-assembly produced pieces from sub-assembly area to next location.
•    Ensures that all cells are stocked, each Monday, with the proper amount of sub-assembly parts and that all cell areas have a minimum of stock in these locations at the end of the work week.
•    Maintains an up to date accurate inventory of all sub-assemblies and raw material.  Is responsible for accurate and timely physical and cycle counts.
•    Counts and processes all finished goods from production location to shipping location.
•    Accounts for all fabric usage and keeps an accurate and precise count of all Retails special fabric movements and updates buyer/retail as to current inventory, daily.
•    Works with cutter to insure “cut piece area” is kept stocked.
•    Understand Kanban process and how this process is used with each material grouping.  Is responsible for making sure inventory alert is communicated to buyer when kanban card signals time for ordering more stock.

Warranty Responsibilities
•    Is responsible for receiving warranty returns and posting RMA.
•    Warranty person reviews returns to determine if item can be repaired or replaced.
•    Works with Product Development, Sales and Marketing to determine best methods to reduce returns.
•    Communicates with 3PL regarding “return to stock” items and discuss any return trends that need resolved.
•    Keep monthly log on reasons for returns.

Job Requirements and Qualifications
•    4 years of related work experience.
•    Ability to work well with a variety of people and have strong interpersonal skills.
•    Cantonese language skills a plus.
•    Ability to maintain a composed and professional demeanor within a flexible and (at times noisy) work environment.
•    Solid knowledge of personal computers with experience in the use of such programs as Word, Excel and Outlook: GP experience desired.
•    Ability to utilize general office equipment, move from place to place, lift and carry up to 50 pounds.

To apply, send a resume to jobs@timbuk2.com and include the words RECIEVIENG, INVENTORY AND WARRANTY CLERK in the title!

Job title: Junior Product Designer
Location: San Francisco, CA
Department: Operations
Reports to: Head Designer
Date: July 22, 2008
Job Summary

This is an entry level, 3-month position that could lead to a permanent position. The Junior Product Designer will assist the designers on multiple projects and at all stages of product development from concept generation, renderings, presentations, manufacturing spec development, revisions, etc. The ideal candidate should have a desire to learn and grow in the soft goods design field, a passion for process improvement, comfort with a rapidly changing environment, a positive can-do spirit and a desire to work in a unique culture with a diverse group of people.

Essential Functions

• Understand and research consumer needs, fashion trends and color and translate into product designs
• Create original design solutions and establish functional and aesthetic designs for products (bags and accessories)
• Determine product form, function and manufacturing processes consistent with strategic design direction.
• Visually communicate and present designs to sales and marketing teams and participate in design reviews
• Create technical drawings and spec packages to be used by manufacturers
• Work with other designers in a team environment to create and maintain a cohesive look to the product line.
• Conduct materials research

Job Requirements and Qualifications

• Bachelors degree in fashion design or industrial design/ product design
• Strong Adobe Illustrator skills are a must
• Good sketching, hand rendering and presentation skills
• Must have a good grasp of urban trends, color and prints.
• Must thrive in a small office environment, collaborate well with others and have a good sense of humor.
• Should be a proactive thinker.

To apply, send a resume and a sample of your work to jobs@timbuk2.com and include the words JUNIOR PRODUCT DESIGNER in the title; Please send work samples in PDF format or web link!

Job title: Retail Store Sales Associate
Location: San Francisco, CA
Division/Department: Operations
Reports to: Retail Store Manager
Date: July 9, 2008

The Timbuk2 Retail store is hiring a part-time sales position. If you’re a smart, creative, hard-working individual with retail experience, a great attitude and team spirit read on….

Job Summary
The Sales Associate will be the first point of contact for Timbuk2 retail store customers. We are seeking professional, upbeat, energetic, and friendly retail sales associates. You must be ultra-reliable, have great communication skills and provide excellent customer service.

The Timbuk2 store is a “concept shop” featuring limited editions and special fabrications, manufactured in our San Francisco factory and available only at this location. This is a brand-building venue, where we will host events that celebrate the unique creative energy of San Francisco’s art, music, fashion and urban bicycle culture.

Essential Functions
• Exceptional customer service
• Attributing to and maintaining a great store atmosphere
• Cashier duties
• Shipping and receiving

Job Requirements and Qualifications
• Three to five years retail experience in a specialty, lifestyle fashion store.
• Excellent customer service skills and a commitment to excellence and high standards
• Ability and willingness to work a flexible schedule, including evenings and weekends
• Excellent written and verbal communication skills
• Enthusiastic team player and individual contributor
• Quickbooks and Photoshop skills an asset
• Interest in/ experience in design, fine arts and biking
• Ability to work independently in a small, growing company

Job title: Jr Staff Accountant
Location: San Francisco, CA
Division/Department: Finance/Accounting
Reports to: Accounting Manager
Date: June 27, 2008

Job Summary
The Junior Staff Accountant will process payroll, assist with billing functions, month end close, account reconciliations, and ad-hoc projects. The ideal candidate will have a desire to learn and grow in the accounting field, a passion for process improvement, comfort with a rapidly changing environment, a positive can-do spirit and a desire to work in a unique culture with a diverse group of people. Manufacturing and/or online retail experience is a positive.

Essential Functions
• Process bi-monthly payroll accurately and on a timely basis through ADP payroll processing software.
• Review and invoice daily sales activity from all sales channels in Great Plains.
• Assist with accounts payable processing and analysis.
• Assist with month end close procedures, balance sheet account reconciliations, and preparation of journal entries.
• Assist Accounts Receivable staff to ensure the accurate and timely management of collections, aging components and cash receipts application.
• Maintain schedules of fixed assets and depreciation.
• Maintain excellent relationships with all external parties including vendors, auditors, bankers and insurance brokers.
• Other analysis and internal reporting as assigned.

Job Requirements and Qualifications
• Bachelors degree in Accounting preferred.
• Professional work experience in accounting is a plus.
• Strong Excel and computer skills are required.
• Familiarity with Great Plains is helpful but not critical.
• Basic knowledge of GAAP.
• Demonstrated organizational and communication skills.
• Must thrive in a small office environment, collaborate well with others and have a good sense of humor.
• Manufacturing accounting experience a plus.
• Should be a proactive thinker.

To apply, send a resume to jobs@timbuk2.com and include the words JUNIOR STAFF ACCOUNTANT in the title; no phone calls please!

Date: May 19, 2008
Job Title: Production Planner and Buyer
Reports To: Director of Operations
Location: San Francisco, CA

General Summary
The Production Planner and Buyer is responsible for the scheduling, coordination, management and tracking of product produced in our domestic factory. The Production Planner and Buyer is responsible for the forecasting and buying of raw material and sub-assembly pieces from domestic and international vendors; placing and managing the purchase orders. In addition, he/she will partner with the Director of Operations in researching and implementing processes and efficiencies that will be integrated into the greater Production Department.

Essential Job Functions

Production Planning
o Develop and manage the forecasting of SF made products per season, per channel’s revenue goals and converting it to a manufacturing plan.
o Responsible for the coordination of production of domestic product as to seasonal delivery dates and special programs.
o Coordinate forecast with factory manager for capacity and production flow.
o Coordinate on time delivery of SF made products per company calendar and order deadlines.
o Mange and coordinate SF made calendar with all channel managers, factory manager, and Operations Director.
o Communicate and Coordinate any special cuts with Product Manager and Factory Manager.

Raw Material/Sub Assembly Inventory Buying
o Develop and manage process of raw materials inventory buying to meet needs against forecast and special cuts.
o Analyze any special requirements in collaboration with merchandising team to manage on time delivery of raw materials and sub assembly pieces.
o Upload and manage all raw material purchase orders in Great Plains Dynamics, v.10.0.
o Ensure Logistics Analyst has product detail information to manage importing of raw goods from international vendors.
o Coordinate receiving of raw materials purchase orders with Receiving and Inventory Clerk.
o Manage all raw materials and sub assembly Vendor relationships.
o Ensure raw materials inventory levels and accuracy in Great Plains v.10.0.
o Communicate effectively with Receiving and Inventory Clerk regarding inventory positions and any necessary cycle counts.
o Contributes to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Physical Requirements
o Must be able to sit for extended periods of time.
o Ability to look at a computer screen for extended periods of time.
o Ability to maintain a composed and professional demeanor within a flexible and (at times noisy) work environment.
o Possibility of travel domestically and internationally utilizing various transportation methods.

Minimum Job Requirements
o BA/BS or equivalent years of work experience required
o Previous experience in the buyer/ planner role within a multi channel retail environment
o Experience with domestic and international vendors and manufacturers
o Strong knowledge of personal computers with experience in the use of the Microsoft Office suite: Word, Excel and Outlook.
o Experience with Great Plains Dynamics desired.
o Strong written, verbal and quantitative skills.
o Ability to work well, communicate effectively, and collaborate with a variety of people.

Preferred Job Qualifications
o International experience and language skills desired.
o Strong Excel understanding using pivot tables, v-look ups, and statistical analysis.

If you are interested in applying, please send your resume to jobs@timbuk2.com and include PRODUCTION PLANNER AND BUYER in the subject line.

Job title: eCommerce Merchandise Manager
Location: San Francisco, CA
Division/Department: eCommerce

ESSENTIAL FUNCTIONS:

Merchandising
• Management and maintenance of product assortment: updating, adding, deleting, changing product hierarchy and categorization, product placement, cross-sell/up-sell items, sale assortment, etc.
• Manage and create seasonal merchandise databases for Timbuk2 website; compile and input data to maintain seasonal product information databases
• Assure accuracy and integrity of all product information including all creative assets (images) and copy
• Work with Director to develop category structure and product placement strategy
• Use web analytics to drive merchandising initiatives and strategies; identify selling trends and make necessary updates and changes to the website
• Interface with Inventory Management, Site Management and Development teams to ensure site data integrity and correct product set-up
• Interface with Site Manager and Development for timely database uploads, site deployments, and reporting of issues
• Coordinate appropriate product for all email blasts and web campaigns

Reporting
• Weekly, monthly, seasonal product/program tracking; key item performance tracking
• Analyze historical data and current trends to identify risks and opportunities by category, style and SKU
• Develop and provide appropriate business analysis to influence future purchases and assortment strategies

Inventory
• Serve as liaison between Inventory and eCommerce
• Work with Director to plan item level sales and forecast appropriate inventory levels by SKU/style
• Review and revise inventory plans; identify and address exceptions to forecast/plans on a weekly basis, re-forecasting as necessary to maintain optimum inventory flow
• Monitor stock availability of products

QUALIFICATIONS:

• Previous eCommerce experience, 2-3 years
• Proven track record managing content management and/or ecommerce merchandising systems
• Strong computer skills, including advanced excel skills
• Self-directed, action-oriented, creative problem solver
• Able to make timely decisions, anticipate problems and provide creative solutions
• Able to deal ambiguity and a changing environment
• Analytical
• Strong sense of urgency
• Well-organized, detail-oriented

To apply, send your resume to jobs@timbuk2.com with ECOMM MERCHANDISE MANAGER in the title; please no phone calls!

Want to see your photos on timbuk2.com? Here’s what you gotta do:

Step 1: Shoot
Take a photo of your bag, you wearing your bag, your cat in your bag, or pour all the stuff out of your bag and take a “Whats in your bag” shot. It doesn’t matter what size the photo is, we’ll crop it to fit the timbuk2.com site.

Step 2: Post

• Go to flickr.com and login or sign up
• Upload the photo as “public”

Step 3: Describe

• Tag: Tag your photo(s) so we can find them: “timbuk2 submit”
• Title: Assign an appropriate title to each of your photos
• Description: Include the size and style (classic messenger, cargo
  tote, commute, etc.) of the bag featured in your pic. If you’re feeling extra motivated, include the story/inspiration behind your photo.

.

Step 4: Relax
Save this batch. You’re done. Timbuk2 will ping you through Flickr when your photo gets called up to the majors.

The size chart below describes several of our products.
For information on weight and laptop fit, please visit the
page for the particular model you’re considering.

• Custom Messenger
• Ballistic Classic Messenger
• Classic Cordura Messenger
• Laptop Messenger
• Artist’s Canvas Bag

• 
  

  Extra Small

  12.75″ wide at the top x 8.5″ high x 5.25″ deep x 10.25″ wide at the bottom

  An extra small bag fits your

  • Digital camera
  • 7″ x 10″ sketchbook
  • Paperback romance novel
  • iPod or MP3 player
  • Phone, keys, snacks, and wallet

  It’s a purse, or a perfect ‘murse’, no really we’re serious.

• 
  

  Small

  14.5″ wide at the top x 9.8″ high x 5.3″ deep x 12″ wide at the bottom

  A small bag fits your

  • Digital camera (and if your camera is tiny, try this Accessory Case to hold it)
  • 8.5″ x 11′ notebook or binder
  • Paperback romance novel
  • iPod or MP3 player
  • Phone, keys, snacks, and wallet
  • A laptop in a small Classic Sleeve

  File folder size. Fits two phone books. It’s a big purse, or a small briefcase. Perfect for use as a diaper bag. Colors for guys and gals.

• 
  

  Medium

  18.8″ wide at the top x 10.5″ high x 7.8″ deep x 14.0″ wide at the bottom

  A medium fits anything a small does, plus

  • A laptop in a medium or large Classic Sleeve
  • A hat and a jacket
  • A pair of shoes
  • Or a change of clothes

  This is our most popular size. It compares to a regular sized
  school backpack. It can hold a pair of shoes, a change of
  clothes and newspaper - hit the gym in style!
  Walking shoes, a sweater, your lunch bag, the latest best seller
  and the NY Times - you’re one cool commuter. Also known to hold
  4 six-packs (cans), or two six-packs (bottles) - your choice
  of beverage.

• 
  

  Large

  22.5″ wide at the top x 12.5″ high x 8.5″ deep x 16.5″ wide at the bottom

  A large fits anything a medium does, plus

  • An extra large Classic Sleeve
  • A small set of encyclopedias
  • Enough clothes for a weekend getaway

  Extra room for extra stuff - when medium just won’t do. Carry your
  puffy in the winter and your beach toys in the summer. Works great
  as large gym bag or overnighter.

  Warning: this bag is quite big — it fits about 80
  pounds of text books.

• 
  

  Extra Large

  26.3″ wide at the top x 14.0″ high x 9″ deep x 20.3″ wide at the bottom

  Our extra large fits anything a large does, plus

  • A standard file box
  • A large set of encyclopedias
  • Six soccer balls or softball equipment for the whole team

  Careful what you wish for. This is the mother of all messenger
  bags, and the industry standard for bicycle messengers worldwide.
  Holds big payloads, two weeks of laundry, or everything you need
  for a long weekend getaway. Kitchen sink not included.

  Caution: this bag will not fit in your gym locker. It is
  absolutely huge.

Welcome to Timbuk2 Customer Service. If you have a question, comment, critique or compliment, you’re in the right place.
Please choose from the subject menu below.

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Thanks for your ongoing support of Timbuk2!
The opportunity to purchase Timbuk2 products at a reduced industry price is a privilege extended to industry professionals only. We request that you do not abuse this program. Products purchased through the Timbuk2 Prodeal Program are for personal use only, not for gifts or for friends and family.

Terms and Conditions

• No refunds.
• No exchanges unless items are defective.
• Allow 3 weeks for processing and delivery.
• The items available online at prodeal.timbuk2.com are the only items offered for sale at prodeal prices.
• Prices are confidential.
• Orders are for individual’s use.
• All sales are final.
• The minimum order is $25.

Can I return a bag I purchased from Timbuk2 Prodeal?

No. Please read our prodeal policies for further information.

What if my bag is defective?

Our warranty covers bags bought at Timbuk2 Prodeal.
If you think your bag is defective, you may qualify for a warranty return.

If you still haven’t found the answer to your question, please send us an email.
A list of email address is on the Contact Us page.

Thank you, Timbuk2!

My Timbuk2 Commute bag saved me a fortune today. I was riding home, on my motorcycle, via I-65 North with my Timbuk2 bag loaded down with my Apple 15″ powerbook, various papers and books, and my Nikon Digital camera. I had my Timbuk2 bag strapped on the back of the bike and was speeding up the interstate. Little did I know what was about to take place. I reached back to check on my Timbuk2 bag and knocked it loose from the strap that was holding it on the back of the bike. Next thing I know my Timbuk2 bag has fallen off the back, hit the back tire (traveling at 80mph) and wedged itself between the rear tire and the fender. The back tire locks up and I begin sliding and slowing in the middle lane of a busy interstate. Well I go into half panic mode and try not to lose control and wreck. After quite a bit of praying and maneuvering I was able to get over to the shoulder. At this point I was in full panic mode, I was freaked out by the rear tire locking up on the interstate, but I was most worried about the contents of my Timbuk2 bag. I decided to try to wrestle the bag out from between the rear wheel and fender. I was expecting to find a gooey melted plastic mess that was once my laptop, digital camera, and Timbuk2 bag. After much cursing and a lot of effort I was able to free the bag from the rear tire. Next began the gut wrenching exercise of opening the bag and examining the damage. I unbuckled the lower clips and opened the waterproof velcro flap. I half squeamishly peered inside to check the damage, but was amazingly surprised. Not a single thing that my Timbuk2 bag was carrying was damaged or melted. I was worried that my Apple powerbook would have a broken screen or worse. I was so ecstatic about the whole thing that I did a little jig right there on the side of the interstate. The only thing damaged in the incident was the rear fender of the bike and the Timbuk2 bag. I don’t think any other bag would have survived that kind of torture and abuse. This is my first Timbuk2 bag and will certainly not be my last. I will be retiring my Timbuk2 Commute, to a less adventurous role, once I get another replacement Thank you very much Timbuk2 for designing a product that is stylish, functional, and rugged.

Background: I am a Systems Administrator for Auburn University in Alabama. I have been riding motorcycles for 3 years and have ridden throughout the United States. My Commute bag has been my the answer to my prayers. With all the stuff I carry around on campus being a systems administrator coupled with the fact that I ride a motorcycle makes Timbuk2 the perfect choice for my needs. I have carried everything from network switches, wireless access points, network cabling to deskjet printers. My Timbuk2 Commute is the most versatile bag I have ever owned.

Zeb Whitehead
Auburn, AL
Systems Administrator

What’s Your Bag?

Want to share your Timbuk2 story? Drop us a line at story@timbuk2.com.

I’m amazed to say that my Timbuk2 bag can withstand 8 foot flames. I know this firsthand because my car caught fire while my Timbuk2 bag was in the backseat. (Luckily, I was safely inside the house.) The fire department sprayed foam all over the car and put out the fire. When they found my Timbuk2 bag, they hosed it off too. It survived and so did the contents.

Just wanted to let you know you make one tough bag. Thanks!

Meredith Ott
College student
Tacoma, WA

What’s Your Bag?

Want to share your Timbuk2 story? Drop us a line at story@timbuk2.com.

In Antarctica, when you’re wearing a thick, puffy jacket to keep warm, it’s tough to toss a backpack on. Even tougher to take it on and off when you see a breathtaking photo opportunity. With my Timbuk2 bag, I just spin it around front, whip out the camera, get my shot and spin it back around. Here’s one of some penguins checking out my handsome bag.

A waterproof carry-all comes in handy when you’re an oceanographer. That’s why I love my Timbuk2.

Brian Parsons, Ph.D.
Oceanographer
Herndon, VA

What’s Your Bag?

Want to share your Timbuk2 story? Drop us a line at story@timbuk2.com.

Hello Timbuk2,

I’ve found another reason to love my Timbuk2 bag(s): It saved me from a nasty crash on my bike when I was hit by a flying Canada goose.

No lie!

I was riding home from work not long ago and I was actually lamenting how full I’d filled my bag…laptop, shoes, clothes, etc. I was weighed down pretty heavily and was pondering how to smarten up my act when, riding along the water in Pacific Grove, on the bike path, I noticed from my right a big Canada goose launching itself into the air. I barely had time to register what was happening, but I had a pretty good idea that it was going to hit me as I rolled by.

It did. It flew right into my right side, hitting my helmet with its head, my thigh with its feet. A full-on goose body-slam! BUT the weight and perfect balance of my Timbuk2 bag somehow had made me so solid on my bike that I didn’t go down, to the amazement of two tourists who were walking towards me on the path. As I’ve told this story to cyclist friends, they shake their heads when I tell them I didn’t hit the deck. We all seem to agree that it was the bag’s weight and balance that saved me, so I thought I’d finally take the time to write and thank you all.

Thanks for making such a rockin’ product. I promptly asked for another one (in a different size) for my birthday.

With kind regards,
Amy White
Seaside, CA
Editor
Triathlon Informer

What’s Your Bag?

Want to share your Timbuk2 story? Drop us a line at story@timbuk2.com.

Thank you, Timbuk2!

I swear, my Timbuk2 bag saved my life today. On the first warm, sunny Sunday in NY, I was riding with a friend to Central Park. I lent my friend my mountainbike with slicks and I rode my Dahon folder. The Dahon has fenders and I am constantly aware of the fenders because of the terribly bumpy NY roadways.

Well, with a little bad luck, the rear fender rattled loose, caught the rear wheel and within moments, the entire rear of the bike was skating on part of the rear fender. It must’ve been some sight, but all I saw was the rear end of the bike fly underneath me and twist right in front of my handlebars. If anyone has ridden a Dahon folder, the steering is very sensitive and after a certain degree of turning, the bike will just flop down, losing all balance. Well, the bike did just drop to the ground and I was going about 20 miles an hour, wearing only a tshirt, shorts and my Timbuk2 Dee Dog (Large) Classic Messenger Bag. (I kind of wear my Dee Dog a little lower so that I can swing it around to grab my phone in one of the pockets, plus it makes a great ass protector in the rain.

Anyways, when the bike dropped down and slid away from me, I slammed down onto my Dee Dog, hard, and slid 5 to 10 feet. I had no injuries nor any road rash. I swear the bag saved my life. Inside the bag was a light jacket, some manila folders, my camera, my phone, a sac of tools, an internal divider, and a cap. Luckily there wasn’t much traffic, but I swear, the concrete would have ripped my butt and back into shreds and I would’ve sustained some serious bruising on my back if not worse. The bag sustained zero scarring or damage. When I got to the park and sat down for awhile, I noticed that I has holding my Dee Dog with both arms, like holding a baby. Thank you Timbuk2!

Background: I am a SF native, but am going to school in NY. After riding bikes for the last 10 years in the Bay Area, I was well equipt to ride in NY. NY streets are full of potholes and bad drivers. The city has few bike lanes and doesn’t allow biking on the sidewalks. Also, I am in dental school and must carry equipment to lab every other day. The Dee Dog (Large) has been a godsend, resisting stone molds and sharp instruments. The bag even helps on the street when grocery shopping. Nobody here drives, so carrying items with you is the only way to get things home, even if you must hail a cab. Even when there’s nothing in the bag, I always carry it just in case. I swear it has so many uses, a 12can fridgepack slides right in!

Jeffrey Cheng
New York, NY
Student

What’s Your Bag?

Want to share your Timbuk2 story? Drop us a line at story@timbuk2.com.

Dear Creator,

On a glorious day some eight years ago I stopped at my favorite bike shop in Edmonton (Red Bike) and purchased an El Ocho (medium) messenger bag. At the time I, in ignorance, thought it was purchased in a financially irresponsible whim. In reality it was an inspired act of brilliance. Since that fateful day the bag has not ceased its hugging of me. It has been with me on a year-long bike tour of Europe, on endless shorter trips, hiking, biking, driving, unicycling, climbing. It brings home my groceries and it carries my books - it is always with me and holds all that I ever need. It is my trunk, my pocket, my wallet, my security blanket; it is my home. It is well known amongst my friends as “the magic bag”. I feel naked if I go anywhere without it, and my shoulders are now permanently unbalanced. I’ve used it as a pillow and a blanket and a chair and even as a friend. I thank you, creator, for creating it.

Last summer I took a corner a little too fast on my tired old single speed bike (the only material thing that I love as much as my messenger bag). My rim folded in half. I became like a bird, and then like a stone. I remember my face moving rapidly towards the pavement and then somehow the bag, the magic bag, my love, my life, it moved beneath me, it twisted me onto my back and placed itself under me, catching me in its embrace, giving of itself for me. I slid across the pavement on its padded form, miraculously receiving hardly a bruise or scrape.

Sincerely,
Dan Binnema
Calgary, Alberta, Canada

What’s Your Bag?

Want to share your Timbuk2 story? Drop us a line at story@timbuk2.com.

Howdy Timbuk2,I purchased a Timbuk2 bag about four years ago at Whole Earth Provisions Co. in Houston. The bag has gotten heavy use since on daily commutes by bike and countless day hikes. Since I’ve moved on to San Francisco, the bag has been used primarily to tote my 10 pound canine around town. The bag is the ideal size for a smaller dog and much more comfortable than other pet carriers I’ve tried. From the safety of my Timbuk2 bag, Skippers has been able to explore the wilds of California, from Big Sur to Noe Valley. And he sends his thanks.

David Peterson
San Francisco, CA

What’s Your Bag?

Want to share your Timbuk2 story? Drop us a line at story@timbuk2.com.

General Questions

• How do I wear my bag and what do I do with this extra strap?
• Are Timbuk2 bags waterproof?
• What’s the difference between Cordura® and Ballistic?
• How do I wash/dry my Timbuk2 Bag?
• Can I trick out a bag I already have with custom features?
• I have a bag I designed that I think would make a cool addition to your line, do you want to see it?

Bag in a Box

• What is a Bag in a Box?
• How is a Bag in a Box card different from a Timbuk2 Gift Certificate?
• Where do I return my bag that I ordered with the Bag in a Box card?
• My Bag in a Box card isn’t working. What do I do?
• How does the Bag in a Box card work?

Classic and Custom Messenger Bags

• What’s the difference between Classic and Custom Messenger Bags?
• Why can’t I return my Custom Bag?
• Can I add a padded laptop compartment to my Custom Bag?
• What is the difference between a Custom Messenger with a laptop insert and a Custom Laptop Messenger?
• What’s the difference between Ballistic and Cordura®

Custom Lex Pack

• This looks like your Pro Series Backpack. What gives?
• Is the Lex Pack waterproof?
• Why is there no XL size?

Limited Edition Bags

• What happened to that Limited Edition Bag I saw a few months back?
• Can I have the Limited Edition materials made into a different bag other than what’s on your site?
• Should I take extra care of my Limited Edition Bag?

Metro Bag

• Can I customize the Metro Bag?
• How long is the Metro shoulder Strap?
• How do I wash/dry my Timbuk2 Metro Bag?
• Does the Metro have a Cam Buckle?
• Is the Metro smaller than the Small Classic Messenger?
• Does the Metro have a water bottle holder?
• Does the Metro come with the same organizational pocket panel as the Classic Messenger?

Commute

• Will my laptop fit?
• Can I customize the Commute?
• Do I need to buy a laptop sleeve if I am buying a Commute?
• What is the difference between the Commute and the Laptop Messenger?

Laptop Messenger

• Will my laptop fit?
• Can I customize the Laptop Messenger?
• What is the difference between the Laptop Messenger and the Commute?
• Do I need to buy a laptop sleeve if I am buying a Laptop Messenger?

Laptop Sleeves

• Will my laptop fit?

Cargo Tote

• Can I customize the Cargo Tote?
• How long is the Cargo Tote shoulder strap?
• How long are the Cargo Tote carrying handles?
• How do I wash/dry my Cargo Tote?
• Does the Cargo Tote have a Cam Buckle?
• Does the Cargo Tote come with the same organizational pocket panel as the Classic Messenger?

Accessories

• Will the Accessories fit all Timbuk2 Bags?

General Questions

How do I wear my bag and what do I do with this extra strap?

Our single-strap bags are meant to be worn over one shoulder and across the body. If you are right-handed, you most likely will want to put the main strap over your left shoulder, so that the bag is resting near your right hip. If you are left handed, then you will likely want to place the main strap over your right shoulder. When you’re through getting stuff in or out of your bag, just slide the bag on to your back. The bag will “feel” better with some weight in the bag.

The cross strap is used to secure the bag to your back. After throwing the bag’s main strap over your shoulder, slide the female end of the cross strap so that it rests at your sternum. Then just click the male end of the cross strap into the female end and pull the excess slack. Cross strap love. >>>Click here to have our model show you how.

Are Timbuk2 bags waterproof?

The exterior of our bag — the Cordura® or Ballistic Nylon — provides durability, and the lining provides moisture protection. So if you’ve got the bag closed properly, your stuff should stay dry.

Most companies consider Cordura® alone to be “waterproof.” We know that’s not completely true. After a typical, unlined Cordura® daypack is more than a month or two old, it just will not keep your stuff dry in a serious rain. Our messenger bags, on the other hand, have a fully waterproof liner for extra protection.

That said, be aware that these are not like kayakers’ dry bags with welded seams and a roll-down flap. Dry bags provide the very best in moisture protection but are inconvenient to use on a daily basis when you need to easily get in and out of your bag.

Water resistant and convenient for daily use, Timbuk2 bags give you the best of both worlds.

What’s the difference between Cordura® and Ballistic?

The difference is mostly cosmetic, both materials provide maximum durability. Our Ballistic and Cordura® fabrics are selected for their superior strength, abrasion resistance, and color retention compared to less-expensive, less-robust polyester fabrics. Both fabrics consist of high-performance, 100-percent nylon and are back-coated with polyurethane waterproofing.

The Ballistic has a higher sheen, brighter colors and a smoother surface. Cordura® has a finer weave and matte finish, for a traditional, more rugged look. In sum, your selection is largely a matter of personal style.

How do I wash/dry my Timbuk2 Bag?

Ballistic and Cordura bags without padding, such as the Classic Messenger Bag, can just be thrown into the washer and hung out to dry. We suggest washing it with like colors in cold water on the gentle cycle with a mild detergent.

Bags with specialty fabric such as wool or hemp and bags with padding, such as the Commute, Laptop Messenger, and Laptop Sleeve, should be spot cleaned only since specialty fabric and padding will not do well in the washing machine. Artist Canvas Bags and Limited Edition fabrics should not go in the washing machine and should be spot cleaned to avoid shrinking or damaging the artwork you created/special material.

Bags made of waxed canvas should be hand washed and hung out to dry.

*Important: NEVER put any Timbuk2 bag into the dryer, unless you want melted waterproof liner permanently stuck to the inside of your dryer. You can always clean your bag with mild soap and warm water using a nylon-bristled brush. Do not saturate the fabric. For best results, clean the entire panel, not just the soiled area. Stubborn stains may be treated with Simple Green®, Fantastik®, Woolite® or 409®. Foaming upholstery cleaners made for wool-nylon blend fabrics also works well. After your fabric has been cleaned, spray it with Scotchgard® to restore its water, dirt and stain resistance properties.

Note: When using any commercial cleaning product, follow the manufacturer’s directions carefully.

Can I trick out a bag I already have with custom features?

Here’s the deal, the custom features that we offer are sewn into the bag as it’s made. To add those items to a finished bag would require complete disassembly, which would take far more time and money than making a completely new bag. This goes for adding additional pocket, straps, etc.

I have a bag I designed that I think would make a cool addition to your line, do you want to see it?

That’s awesome! We love that you want to show us your creation and don’t doubt that it’s kick ass, but what do you think this is “Project Runway?” We have our own internal process for identifying product opportunities relative to our brand strategy, however we love to see pictures and hear stories about you and your bag so send all bag love related info to customerservice@timbuk2.com.

Bag in a Box

What is a Bag in a Box?

The Timbuk2 Bag in a Box is a great way to give a friend the gift of customization. Inside each Bag in a Box is a $125 gift card that can be redeemed at www.timbuk2.com or at our Hayes Valley Retail Store for a Custom Messenger Bag or any other product of his or her liking. He or she gets to pick out the colors and style, but you get all the credit! It’s much more original than giving cash. And, it’s far better than picking a bag, only to find out they don’t like the colors you’ve selected. Yikes!

How is a Bag in a Box card different from a Timbuk2 Gift Certificate?

Bag in a Box cards are physical gift cards, with a set value of $125 and a special scratch-off Secret Code. You can buy them here or at select retail locations. Timbuk2 Gift Certificates can be for any dollar amount and are exclusively available on our Web site. To order a Timbuk2 Gift Certificate go here. Timbuk2 Gift Certificate codes are sent via e-mail and there is no physical card sent to the recipient. In other words, both can be given as gifts, but only the Bag in a Box can be wrapped in gift paper. Both can only be redeemed at www.timbuk2.com.

Where do I return my bag that I ordered with the Bag in a Box card?

Custom Bags are final-sale-only. But if you used your Bag in a Box card for a non-custom-made bag, and it’s within 30 days of purchase, you can return it directly to Timbuk2 for an online store credit. For more information on our return policies and procedures, please click here.

My Bag in a Box card isn’t working. What do I do?

First, make sure you’re using the Secret Code, not the Serial Number. Your Secret Code has dashes in it. If that doesn’t work, please send an e-mail to our customer service staff at customerservice@timbuk2.com. Include your Serial Number, and we’ll track down the problem and get right back to you.

How does the Bag in a Box card work?

Your Bag in a Box gift card is a technological wonder. The Secret Code on the back is stored in our super-high security electronic bank vault until you wish to buy something. We even keep track of any unused balance, so you can shop more than once with your card.

Classic and Custom Messenger Bags

What’s the difference between Classic and Custom Messenger Bags?

Classic Messenger and Custom Messenger Bags are similar, yet different. They both have the same form factors — the same size dimensions and core components. They also both come in Ballistic and Cordura® fabrics. And they both have the Timbuk2 Quality Guarantee.

Classic Messenger Bags are pre-determined color combinations that we think look nice. Think of them as our House Collection. We update these color combinations twice a year. We see a lot of bags and often include some of the most popular selections in the Classic line. However, with Classic Messenger Bags there’s no ability to add a center divider, grab strap, or change any other features of the bag.

Custom Messenger Bags are essentially the same bag, however you get to choose the colors, features, and options that YOU want. Custom Messenger Bags cost $25 more than the Classics, but you get to completely tweak the bag to your liking. We build each one to your exact specifications.

And, there’s one other difference between the two products. Custom Messenger Bags are not returnable. “Why not?” you ask. Read the next Q and A.

Why can’t I return my Custom Bag?

Since we hand build each Custom Bag to your specifications, we do not accept returns for the bags built using the Bag Builder. But they will match your unique style. After all, you might think that a purple, chartreuse and brown bag with a red logo looks great, but then again you’re special.

That said, we do stand behind the quality of our products, and if the bag is defective then we will replace it, in the same size and color combination you selected originally.

Can I add a padded laptop compartment to my Custom Bag?

Yes. You can add a Laptop Insert to our Small, Medium or Large Messenger Bag in the Bag Builder.

What is the difference between a Custom Messenger with a laptop insert and a Custom Laptop Messenger?

Nothing really. The Laptop Messenger comes standard with a grab strap. If you select a Messenger and add a laptop insert, your bag will not include the grab strap automatically, though you can still add it in the Bag Builder if you want it. The choice is up to you, that’s what we call custom!

Custom Lex Pack

This looks like your Pro Series Backpack. What gives?

Sure does, however the Lex Pack is available in whatever colors you select in the Bag Builder. You asked for a custom backpack, you got it! The Pro Series Backpack features black x-pac, a super light weight and uber waterproof material preferred by professional messengers but is not customizable. That’s the big difference.

Is the Lex Pack Waterproof?

Just like our Messenger Bags it features a waterproof liner that’ll keep your stuff dry in a downpour. That being said, our same old disclaimer holds true, it’s not like a kayaker’s dry bag with welded seams but it still gives you plenty of protection from the elements, after all it’s a Timbuk2!

Why is there no XL Lex Pack?

The way we see it, you either need big or ginormous (newest word in the Webster’s New Millennium Dictionary…look it up). So, we offer you one or the other. For those of you looking for middle of the road huge, check out our tried and true Large Messenger Bag.

Limited Edition Bags

What happened to that Limited Edition Bag I saw a few months back?

Our Limited Edition bags are just that, limited editions. Once they are gone they are gone! We know you like to be distinctive, and we like keeping things fresh, so check out our Limited Edition Bags for our current selection in specialty materials, and don’t forget, when we say “Limited Edition” we mean it!

Can I have the Limited Edition materials made into a different bag other than what’s on your site?

Sorry, these are specialty materials and may not work with certain bags. What you see is the best combination in terms of fashion and durability, trust us.

Pro-Series Messenger Bag

What’s the difference between the x-Pac material and Ballistic or Cordura?

x-Pac, like our Ballistic and Cordura is a durable nylon. However, due to a three part laminate process it is three times lighter than Ballistic and Cordura and it is waterproof up to 200 pounds per square inch.

Can I add a Grab Strap or Center Divider to a Pro-Series Bag?

The Medium Pro-Series comes standard with a Grab Strap but we cannot add any other custom features to the Pro-Series Messenger Bag, and the Grab Strap is not available on the Large or XXL.

Metro Bag

Can I customize the Metro Bag?

The Metro is only available in the colors displayed online, we cannot accommodate special requests at this time. However, you can customize our XS Messenger Bag.

How long is the Metro shoulder strap?

The Metro has a fully adjustable strap that is 48″ at its longest.

Does the Metro have a Cam Buckle?

No, the Metro has a removable shoulder strap that connects to two D-rings via J-hooks. It does feature a “Quick-adjust shoulder strap”.

Is the Metro smaller than the Small Classic Messenger?

Yes, the Metro is smaller than the Small Classic Messenger Bag. It is most comparable in size to our XS Messenger Bag.

Does the Metro have a water bottle holder?

The Metro features a mesh pocket in the main compartment perfect for carrying a small water bottle.

Does the Metro come with the same organizational pocket panel as the Classic Messenger?

The Metro comes with a smaller version of the same organizational pocket panel featured on our Classic Messenger Bag.

Commute

Will my laptop fit?

Internal Laptop Compartment dimensions are listed here. We suggest you measure your laptop and as long as the dimensions do not exceed the dimensions listed online, you’ll be all set!

Can I customize the Commute?

The Commute is only available in the colors displayed online, we cannot accommodate special requests at this time. However you can customize our Laptop Messenger Bag.

Do I need to buy a laptop sleeve if I am buying a Commute?

Our Commutes all come standard with padded laptop compartments and do not need to be used in conjunction with a laptop sleeve. That is the main difference between the Classic Messenger Bags and Laptop Bags.

What is the difference between the Commute and the Laptop Messenger?

The Commute comes with a full-size padded back panel, outside pockets, an internal organizer pocket, a grab strap, and an exterior zipper compartment for rear computer access. The Laptop Messenger Bag is slightly more bike friendly than the Commute due to the sewn in Cam buckle, cross strap and the thick, sturdy shoulder strap. The Laptop Messenger Bag has an internal organizer pocket, more internal volume than the Commute, but it does not offer as many external pockets.

Laptop Messenger

Will my laptop fit?

Internal Laptop Compartment dimensions are listed here. We suggest you measure your laptop and as long as the dimensions do not exceed the dimensions listed online, you’ll be all set!

Can I customize the Laptop Messenger?

The Laptop Messenger can be customized in our Bag Builder.

What is the difference between the Laptop Messenger and the Commute?

The Laptop Messenger Bag is simply our Medium Classic Messenger Bag with a built-in laptop compartment and a grab strap. This bag is slightly more bike friendly than the Commute due to the sewn in Cam buckle, cross strap, and the thick, sturdy shoulder strap. The Laptop Messenger Bag has an internal organizer pocket, more internal volume than our Commute, but it does not have as many external pockets. The Commute comes with a full-size padded back panel, outside pockets, an internal organizer pocket, a grab strap and an exterior zipper compartment for rear computer access. It comes with a shoulder strap but looks more like a commuter-style briefcase.

Do I need to buy a laptop sleeve if I am buying a Laptop Messenger?

Our Laptop Messenger comes standard with a padded laptop compartment and does not need to be used in conjunction with a laptop sleeve. That is the main difference between the Classic Messenger Bags and Laptop Bags.

Laptop Sleeves

Will my laptop fit?

Please review the dimensions listed here. We also suggest you measure your laptop. As long as the laptop dimensions do not exceed the dimensions listed on the product page, you’ll be all set!

Is there enough room for a power supply or cables in the Classic Laptop Sleeve?

There is not a designated pocket for power cords and cables in the Classic Laptop Sleeve.

Can I customize any of the Laptop Sleeves?

The Laptop Sleeves are only available in the colors displayed online, we cannot accommodate special requests at this time.

Cargo Tote

Can I customize the Cargo Tote?

Yep, you sure can. Check it out!

How long is the Cargo Tote shoulder strap?

The Cargo Tote has a fully adjustable strap that is 48″ at its longest.

How long are the Cargo Tote carrying handles?

The small Cargo Tote carrying handles are 8″ from the top of the bag to the top of the strap and fit over your shoulder. The medium and large Cargo Tote carrying handles are 9.5″ from the top of the bag to the top of the strap and fit over your shoulder.

How do I wash/dry my Cargo Tote?

Just throw that sucker in the washer! We suggest washing it with like colors in cold water on the gentle cycle with a mild detergent. DO NOT throw that sucker into the dryer!! Drip dry it, unless you want melted waterproof liner permanently stuck to the inside of your dryer.

Does the Cargo Tote have a Cam Buckle?

No, the Cargo Tote has a removable shoulder strap that connects to two D-rings via J-hooks. It does feature a “Quick-adjust shoulder strap”.

Does the Cargo Tote come with the same organizational pocket panel as the Classic Messenger?

The Cargo Tote does feature the same organizational pocket panel featured on our Classic Messenger Bag.

Accessories

Will the Accessories fit all Timbuk2 Bags?

Actually, they will! They fasten with Velcro and are the perfect accessory with any Timbuk2 Bag.

Steve Sleeve

Steve Sleeve

Information on the Steve Sleeve for your MacBook Air.

Timbuk2 Travel

check here for info on timbuk2 travel

Timbuk2 at Pop!Tech

We made some bags for Pop!Tech and a good cause, check out our Timbuk2 @ Pop!Tech page.

Got an interesting story about your Timbuk2 bag? Got a good indestructible bag tale? Bag saved your life? We’d love to hear it! Every month we’ll pick a story or two to share with the world.

Latest stories:

• Doggy Day Bag
• True Love: A Man and His Bag
• The Ultimate Backside Protector
• Goose vs. Timbuk2
• Fire!
• Penguins
• Bag vs. Motorcycle

Send us your story

Want to share your Timbuk2 story? Drop us a line at story@timbuk2.com. Be sure in tell us which bag configuration you own, and pictures would be great if you’ve got them.

Welcome to Timbuk2.com. Timbuk2 Designs, Inc and its affiliates (e.g. Timbuk2.com) provide their services to you subject to the following conditions. If you visit or shop at Timbuk2.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Timbuk2.com service or visit or purchase from any business affiliated with Timbuk2.com, whether or not included in the Timbuk2.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

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Please review our Privacy Policy, which also governs your visit to Timbuk2.com, to understand our practices.

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Timbuk2.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Timbuk2.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Timbuk2.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Timbuk2.com and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Timbuk2.com’s name or trademarks without the express written consent of Timbuk2.com. Any unauthorized use terminates the permission or license granted by Timbuk2.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Timbuk2.com so long as the link does not portray Timbuk2.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Timbuk2.com logo or other proprietary graphic or trademark as part of the link without express written permission.

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If you use this site, you are responsible for maintaining the confidentiality of your account and/or password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Timbuk2.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Timbuk2.com only with involvement of a parent or guardian. Timbuk2.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

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