Timbuk2

Job Title: Dealer Service Representative
Location: San Francisco, CA
Department: Sales
Reports to: VP of Global
Date: February 4, 2010
Non Exempt, FT

Job Summary:
The Dealer Service Representative is a full time champion of the Timbuk2 brand and serves the front lines of our wholesale service function. You will perform a variety of tasks associated with keeping our dealers stocked, loaded and ready to sell Timbuk2. You will also engage in proactive selling techniques, aka, call potential new customers and sell. The Dealer Services Representative will focus on domestic wholesale customers within a geographically defined sales region. The DSR should have strong communication and organizational skills and be able to work independently as well functional in a cross-departmental team with sales and operations. You attract a loyal following of retailers, sales reps, and consumers who would fall into a deep depression if you should ever leave (not that you would want to; it’s just that fun here). Your killer sales and service makes people want to buy things from us. This job is highly analytical and requires a high level of experience reporting and analyzing data using Excel and inventory management software.

Essential Job Functions:
Dealer Service
• Respond informatively to email and phone inquiries from dealers, customers and Timbuk2 sales team within 24 hours
• Review order file daily to ensure orders are allocating and shipping on time and as completely as possible
• Provide consistent, detailed, forward-looking order status updates to dealers, customers and sales team.
• Make outbound sales calls and solicit new accounts
• Facilitate new account set-up process.
• Proactively sell to your dealers and maintain familiarity with inventory levels, top SKUs and Tmbuk2 product
• Manage all aspects account processing, order entry and order accuracy for your accounts
• Record and organize documentation about your customers, their orders and your conversations for sales analysis and monitoring.
• Process orders through to completion including ensuring all order details are correct per the customer PO
• Ensure essential communication occurs with necessary departments:
o Sales: confirming availability, order placement
o Operations: allocation, logistics, documentation
o Credit: terms and payment
o Distribution: pre-packing, shipping, tracking
• Work closely with other members of the Dealer Service team and the VP of Global Sales
• Answer Get Satisfaction posts and questions online; Blog
• Assist in organizing, staffing and conducting sales events throughout the year
• Assist other Dealer and Customer Service Team members as necessary

Account Management and Reporting
• Weekly monitoring and reporting of wholesale order file status
• Maintain the integrity of wholesale order file
• Advise Sales & Operations teams on wholesale shipping forecast.
• Execute preseason order confirmation process twice yearly.
• Troubleshoot process and systems issues as they arise
• Initiate and respond to frequent communication with the outside sales force
• Organize and execute sales initiatives conducted through Centerstone and maintain on a weekly basis
• Address discrepancies in inventory

Job Requirements and Qualifications
• 2+ years in a Customer/Dealer Service role including outbound calling experience
• Experience managing large and/or complex retail accounts
• Knowledge of EDI and/or similar B2B applications a major plus.
• Knowledge of Great Plains, or similar inventory/order applications
• Proficiency with MS Office applications especially Outlook, Word, and Excel.
• Faculty to make decisions regarding short-term priorities and activities that require interpretations of policies, procedures or project parameters.
• Capacity to solve problems effectively and to make decisions in order to meet dealer and independent sale representative expectations in a manner consistent with company goals and policies.
• Must be punctual and industrious and able to work with minimal supervision and within a team.
• Exceptional and practiced phone and email skills and amazing verbal, written and face-to-face communication skills
• Willingness to travel as necessary to visit field reps and retailers.

To apply send an email with your resume and a few words about why you want to work here to jobs@timbuk2.com. Please include the words DEALER SERVICE REPRESENTATIVE in the subject line of your email. No seriously, we’re not kidding. Those unable to follow directions will be beaten with a wet noodle. And once you send your resume, we’ll know where you live.

About Timbuk2:
Timbuk2 Designs, Inc. designs, manufacture and markets messenger bags and accessories for the outdoor, bicycle, computer, fashion and travel goods market segments.