Comments about the $25 Repair
My messenger bag needed a new liner and velcro after years of abuse. I dropped it off at the factory store in SF on a Saturday and received the repaired bag in the mail the following Tuesday morning. Not sure how they pulled it off that fast, but highly recommend the service. Can't speak to the speed of repairs if you send your bag in, but don't hesitate to take advantage if you're in SF/Bay Area.