custom classic messenger bag

$129
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custom classic messenger bag

The original Timbuk2 messenger improved by 25 years of expertise.

$129
  • xs
  • s
  • m
  • l
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customize
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customize
LIFETIME WARRANTY
SEWN IN SF|CA
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Dimensions

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External Dimensions

Size Width Top Width Bottom Width Height Depth Weight Volume Handle Drop
in cm in cm in cm in cm in cm lb kg cu in L in cm
XS 0.0 0.0 11.8 30.0 10.2 26.0 9.8 25.0 5.1 13.0 1.0 0.5 549 9.0 0.0 0.0
S 0.0 0.0 16.1 41.0 13.8 35.0 10.6 27.0 5.5 14.0 1.5 0.7 854 14.0 0.0 0.0
M 0.0 0.0 18.1 46.0 14.6 37.0 12.2 31.0 7.5 19.0 2.0 0.9 1,281 21.0 0.0 0.0
L 0.0 0.0 20.1 51.0 15.0 38.0 13.8 35.0 7.9 20.0 2.1 0.9 1,709 28.0 0.0 0.0

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How to Calculate True Dimensions

  • 1 - Measure your True Width: true width = Width + Depth
  • 2 - Measure your True Height: true height = Height + Depth
  • 3 - Compare your numbers to our numbers and voila! Your laptop has found a new home
Size Width True Width Height True Height Depth Will Your Laptop Fit?
in cm in cm in cm
XS 0.0 0.0 0.0 0.0 0.0 0.0 Yes. Your device will fit. No. Your device will not fit.
S 15.0 38.0 10.0 25.5 0.0 0.0 Yes. Your device will fit. No. Your device will not fit.
M 16.7 42.5 10.8 27.5 0.0 0.0 Yes. Your device will fit. No. Your device will not fit.
L 19.7 50.0 12.6 32.0 0.0 0.0 Yes. Your device will fit. No. Your device will not fit.

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Lifetime Warranty

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We've Got You Covered


Timbuk2's Lifetime Warranty

Timbuk2 products have a lifetime warranty; we stand behind the legendary quality and craftsmanship of all our products. Our warranty is valid only when the Timbuk2 product is purchased through Timbuk2 directly (via timbuk2.com or one of our brick-and-mortar retail stores) or through an Authorized Reseller.

We also embrace the wild, twisty ways of life. If there is a defect in the materials or workmanship we will repair  the bag at our discretion. Damages not covered are those resulting from abuse, normal wear and tear, accidential damage, and cosmetic damages that do not affect the functionality of the bag (such as scratches or stained fabrics). Any damage to, loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered. The lifetime warranty also does not include our apparel products, such as Timbuk2 t-shirts and hoodies.

Your Timbuk2 bag is sewn by hand and might contain some slight imperfections. Like Daniel Craig or Marilyn Monroe, the slight imperfections are what add character to an already awesome product.


Warranty & Repair FAQ

What is covered by the warranty?

 Manufacturing defects in materials and workmanship are covered, notwithstanding age. If there is a defect in the materials or workmanship we will repair the bag at our discretion. 
*If your product arrived defective from Timbuk2.com please email Customer Service and we'll move mountains to right your wrong.

What is not covered by the warranty?

Damages not covered are those resulting from abuse, normal wear and tear, cosmetic issues that do not affect the functionality of the bag, and accidental damage. Any damage to or loss of contents of a bag, loss of use, loss of time, or similar expenses are not covered.  Unless a product is designed and stated to be machine washable, washing bags in washing machines can result in damage not covered by our warranty.

Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your bag, it will eventually begin to show age and wear. Usual wear and tear not covered by the lifetime warranty includes changes in color, abrasions, and general breakdown of materials over time.  Some examples of common wear and tear include color fading from sun exposure, worn elastic, and fabric wear, especially in high wear areas such as corners, reflective binding, worn velcro, and worn shoulder or back padding. Some examples of accidential damage are rips or cuts in fabric, animals chewing or clawing on our products, as well as damage arising from airline abuse such as bent or dented luggage handles or damaged/cracked wheels & bottomplates.

What products aren’t covered by your fabulous warranty?

Any headwear, apparel or footwear. Third party attachments and or devices like the Joey power packs or NiteIze blinky lights, or Blue bottle kit accessories like scales, grinders, or cups. Any other third party accessories sold by Timbuk2 but not bearing the Timbuk2 brand.  The items are generally warrantied by their respective manufacturers.

Need Replacement Parts?

We also offer replacement parts for many of those broken and missing reflectors, buckles and straps. You can find them here: Timbuk2 Replacement Parts

If you are unsure how to install your part, check out some of the part replacement guides we’ve created: Timbuk2 Part Replacement Guides

Don’t see your part on the site?  Contact Us and we will do our best to help you out.


 

Warranty & Repair Process

North America Warranty or Repair Claim Details

Step 1 - Please select the appropriate link and check out to start a repair claim:

     Please keep in mind that the repair fee payment is held as a pending authorization only - and will never be charged unless the damage or nature of the repair request is not covered under warranty and the bag can be repaired.

After checking out, you will receive an email with instructions and a form to print out. A repair number will be generated and will need to be included with the bag when you send it in for repairs. 


Step 2 - Send us the bag with the Repair number

Please send the bag to the address provided in the repair details email. Be sure to write your repair number on the outside of your package. We recommend using the least expensive shipping method that will provide you with a tracking number and insurance. Timbuk2 is not responsible for parcels lost in transit. Your repair fee covers the return shipping in the lower 48 United States.

  • Package up your bag, include a copy of the repair form with a description of the concern(s).
  • Write the repair number on the outside of the package  (W-XXXXXXX).

Please keep in mind that California State law requires that all items accepted for repair be freshly cleaned. You wouldn't want to dig through someone else's nasty, so help us provide a clean and safe environment for our employees. If we determine that your bag needs to be cleaned, we will return it to you without preforming the repair(s). We do not offer cleaning services. For more information on how to properly clean and maintain your awesome Timbuk2 bag, please see Bag Care.

Step 3 - Evaluation / Repair 

Once your item arrives, our repair team will be evaluate your claim within 7-10 business days and determine if the issues can be repaired and what is covered under the Lifetime Warranty.  Because pictures don't tell the whole story, and we want to give your claim the best possible evaluation, warranty assessemnts are only preformed in person once our repair team receives your bag.  

  •      If the claim issues are covered by the lifetime warranty, we will waive the authorization fee and repair your product. 
  •      If any repairable claim issues are not covered by the lifetime warranty, we will charge the authorization fee and repair your product.

Not sure your bag can be repaired, please contact us.

Outside of North America Warranty Repair?

If you purchased your bag outside of the USA and Canada, please contact us for local representatives that will offer you warranty services. Please provide your proof of purchase and the location for the bag when submitting your claim.  Should your bag require service in the USA, shipping to and from the USA for your Timbuk2 item are your responsibility.

Organization

Internal organizer for pens, phones, and other small stuff

Napoleon side entry pocket has zipper closure for easy in/out without undoing the messenger flap

The Napoleon side entry pocket is not featured on the XS size

Fit

Adjustable crossbody strap

Cross strap not compatible with XS messenger

Removable and adjustable crossbody strap allows for multiple carry options

Timbuk2 Double-Loop cam buckle enables easy fit adjustment while eliminating any excess webbing

Clever Extras

Flap corners fold into place for excellent weatherproofing

In-pocket key keeper

Partially concealed flap buckles with bottom compression straps for subtle and secure closure (XS size does not have bottom compression)

Smart hook and loop placement for fast, easy closure and reduced sweater-pilling

Vista loop for attaching blinky bike lights

Materials

TPU liner for easy cleaning and keeping the elements out

Origin

SEWN IN SF | CA

What's this all about?

25 years of messenger expertise bring you our updated Custom Classic Messenger Bag. Designed in San Francisco with decades of user testing and consumer feedback in mind, our updated Custom Classic Messenger features a new refined look, updated fit, and smarter organization. A new shoulder strap features finer webbing, Timbuk2's new Double-Loop CAM buckle that adjusts quickly and eliminates dangling straps and works perfectly with the optional new curved air-mesh strap pad for increased comfort. The SR buckles are partially concealed behind the messenger flap for a more refined but just as secure closure. Inside, the waterproof TPU liner and corner wings keep water out, and optional internal water bottle pockets promote hydration (and water fights). Distributed internal pockets and organization balances the weight of your carry. It's a classic reborn and ready to be worn for another quarter century.

Reviews (0)

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Review Snapshot

by PowerReviews

Rated 4.19 out of 5 stars
698 ReviewsWrite a Review
of respondents would recommend this to a friend

Ratings Distribution

  • 5 Stars

    368

  • 4 Stars

    190

  • 3 Stars

    65

  • 2 Stars

    52

  • 1 Star

    23

Pros

548Attractive
521High Quality
472Durable 
459Comfortable 
452Roomy 

Cons

106Not enough compartments
40Poor Quality
39Uncomfortable 
29Too small
18Heavy / bulky 
Best Uses
424Commuting
366Office
314Day Trips
272Airplane travel 
245Computer
Describe Yourself
448Practical
291Comfort-Oriented
287Career
210Stylish
183Modern
Primary use
17Personal
5Business
Was this a gift?
576No
92Yes

Reviewed by 698 customers

Rated 5 out of 5 stars

Love it!!!!

Comments about the Custom Classic Messenger Bag

Perfect!!!!

Bottom Line Yes, I would recommend to a friend

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Rated 3 out of 5 stars

The bag is great,... what happened with the strap?

Comments about the Custom Classic Messenger Bag

I wonder about reviews sometimes if the proprietor will actually read them and take what the reviewer says under consideration. I don't write many reviews because I honestly don't have the time, but felt compelled to because I think the one flaw I've been dealing with needs to be pointed out. This is my second Custom Classic Messenger Bag, I still have my first and it served me incredibly well. I can't sing the first one's praises enough. The second bag is again well made and has held up well now for over a year, with one exception. The design change for the strap, in my opinion and from practical use, was very poorly executed. The material is not the robust thick material that was on my first bag, and the 'updated' clasp does not work well at all. It is constantly coming undone and invariably the bag will drop down past my waist. I am constantly having to readjust the strap and reset the clasp to get it to close, if you can really call it closed. It happened just shortly before I started writing this review, and once again I got so frustrated. I wonder why this got past QA/QC, because from an engineering standpoint it is a very poor design. There should have been some incorporation of plastic teeth on the underside of the clasp to hold onto the flat surface on the strap, instead the underside of the clasp is flat, and fails miserably in its function. When I ordered my first bag it took a while for me to get it, but when I did and used it for a good 11 years, I got more than my money's worth from it. I often wonder when a company grows, why some things get missed. Maybe they forget why they started the business in the first place, and corners start getting cut, both the customer and business suffer as a result. Forever the optimist, I hope that someone will read this and take this aspect of the bags construction into mind, and make the necessary changes. For now I am relegated to DIY'ing a solution to this problem.

Bottom Line No, I would not recommend to a friend

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Rated 2 out of 5 stars

No

Comments about the Custom Classic Messenger Bag

I have three custom Timbuk2 bags and this is the first one I didn't love. I purchased a small to replace my well loved and well used XS Timbuk2 custom messenger. However, I was very disappointed in my replacement. The quality of these custom bags and the attention to detail has fallen off since buying my custom XS. The strap is much flimsier and there are fewer pockets. The pockets that do exist are not as useful and not as high quality as they used to be. To be specific, my XS had two pockets within the inner zippered pocket and now there are none. Also, there is no longer a closed Velcro pouch or a soft cell phone pocket on the outside of the inner pocket and it has been replaced by two flimsy open pockets/sleeves and two pen holders that are not really useful when the bag is full. Additionally, I was disappointed with the color of my liner. I thought I was getting a bright green liner, based on the color online, but ended up with a very dark hunter green liner. I guess I should have read that the color was "Forrest Green" and not "bright green." So, I can't completely blame Timbuk2 for my color choice. I love all of my previous bags and have sang the praises of Timbuk2's custom bag for over 12 years but I'm not sure I can recommend these bags anymore. My bag looks great on the outside but the inside is very disappointing.

Bottom Line No, I would not recommend to a friend

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Rated 5 out of 5 stars

Great bag, but i made a mistake

I love this bag. It's stylish, super light, and I keep finding pockets wasn't aware of at first. My only problem with it, and this is my own fault so learn from me, I overestimated how big a medium would actually be, so I find myself running out of room in the main bucket area just trying to carry the notebooks and textbooks I need for the day to class. I recommend getting the next size up just to be safe, I wish I did. But other than that no complaints

Bottom Line Yes, I would recommend to a friend

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Rated 5 out of 5 stars

I love my custom bag!!!

Love the new modern colors and styles to customize your own bag!

Bottom Line Yes, I would recommend to a friend

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Rated 1 out of 5 stars

Not a chance

I purchased my original Timbuk2 10 years ago and it has been my daily go to everyday since. I wanted to upgrade to a newer messenger and am sorry I did. The material is stiff, shoulder strap not as user friendly. Upgrade fail.

Bottom Line No, I would not recommend to a friend

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Rated 4 out of 5 stars

Everything great except the strap clip!

I had my last Timbuk2 bag for 15 years. I like everything about my new one except that the zippered pocket on the front inside isn't as big as in my last bag and the one thing that I find truly annoying, namely, that the clip that holds the size of the strap often easily comes undone, as opposed to my last bag where, when I set it it would stay. I wish you all had stayed with the old clips. Other than that, it's great!

Bottom Line Yes, I would recommend to a friend

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Rated 3 out of 5 stars

Disappointed

This is my third classic messenger bag and to be honest, it's not as good as it once was. Overall build quality has dropped, the number of useful pockets has dropped, and the available colors are limited. Still a good bag, but not appreciably better than competitors. It used to be the best by a wide margin.

Bottom Line Yes, I would recommend to a friend

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Rated 5 out of 5 stars

A bag with many uses

I'm a couple of months away from being a first-time Mum. What better way to take away the fear/panic/uncertainty than to use an awesome Timbuk2 courier bag that will serve many uses for years to come!! It keeps me in touch with my sporty, outdoorsy and fun loving side... Life should never be taken too seriously. It's great quality, perfect size, has enough compartments and looks fantastic.

Bottom Line Yes, I would recommend to a friend

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Rated 4 out of 5 stars

I love this bag, but...

This is a replacement bag for my 12yo custom bag. The old bag is actually still going strong, I just passed it down to my 13yo kiddo. My take on this bag is that overall it's a good bag!! It's mostly as I had expected! The few cons for me are that first, I don't like the thinner softer strap. I loved the sturdy strap of my old bag much better. Second, the adjustment latch on the strap just does not hold once locked down. It's annoying, but since it has a small grab strap on it making it easier when I want to control adjusments, I will get over it. Third, the velcro on the flap is too weak. I cannot pick up the bag by the grab handle without it buckled or the velcro will instantly peel open practically dumping my stuff all over. This happens even with just a few things in my bag like a waterbottle, wallet, keys, sweater, and bike helmet. The other materials of the bag and the fabrication is of the high quality I have always experienced with Timbuk2 products. I would still recommend this bag, but I don't love it as much as my old one.

Bottom Line Yes, I would recommend to a friend

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