Last Updated: June 10th, 2020
Our Response to the COVID-19 Crisis
A Letter from our President
To the Timbuk2 Community,
We, like you, continue to navigate our way through the COVID-19 experience. Very likely, the spread and the impact will be felt for some time.
As a San Francisco Mission-based company with a national retail footprint, we are keenly aware of the economic impact of this unprecedented time and we are very grateful to have a path forward for Timbuk2. Our San Francisco Factory is back ‘online’ making bags and fulfilling orders. We are cautiously optimistic as we look forward, and we are focused on creating the best functional product for you.
While we are excited to get back to work, our enthusiasm is a bit ‘curbed’ as we remain cautious and protective of our staff, our families, and our customers. But, we will meet you with enthusiasm - in person, on the phone, or on line - as we collectively find our footing. Every day we seek opportunities to live our values and deliver upon our commitment to the community - local and afar.
- Give a damn; because we do
- Engage us with you, you with us
- Be Fearless in the face of great unknowns
- Be Nimble and move forward
- Deliver for you; we get it done
- Lighten Up; when levity brings us together
Please stay in good health. Thank you for your business and loyalty.
Deborah Palmer Keiser
Is Your Online store open?
Yes! Timbuk2.com, Timbuk2.com.au and Timbuk2bags.eu are all open for business, and shipping your orders.
Will online orders be effected?
Orders placed on timbuk2.com on will not be affected by closures.
Please note: shipping companies have been experiencing delays. We recommend you check out ups.com and usps.com for more details on how shipping may be affected. Of course, you can always reach out to us with any questions. You can email us at firstname.lastname@example.org or send a text to (415) 909-3399.
How can I place a Curbside Pickup Order?
Timbuk2 is now offering curbside pickup at select North American Retail locations. Here’s how it works:
- Call your local Timbuk2 store during business hours. You can find all contact info and hours of operation on our Locations page.
- Let us know what item you’re looking for and we’ll make sure it is in stock.
- If your item is in stock, you can place your order and process payment over the phone.
- Once your order has been processed, our staff will help to schedule a pickup time.
- When you arrive at your designated Timbuk2 store; a Timbuk2 team member can either bring your order to your car window, or leave it outside for pickup.
Can I shop at one of your retail stores?
We are offering limited capacity openings at the following locations:
Toronto Store (359 Queen St. West)
- MON-SUN 11:00AM-4:00PM EDT
Stanford (198 Stanford Shopping Center)
- MON-SAT 11:00AM-7:00PM PST
- SUN 12:00PM-6:00PM PST
Portland (1142 SW Harvey Milk)
- MON-SUN 10:00AM-5:00PM PST
Livermore (2730 Livermore Outlets Dr)
- MON-SAT 11:00AM-4:00PM PST
- SUN 12:00PM-4:00PM PST
Venice Beach (1410 Abbot Kinney Blvd)
- MON-SUN 11:00AM-4:00PM PST
Emeryville (5617 Bay St.)
- MON-SUN 11:00AM-4:00PM PST
Manhattan (325 Lafayette St.)
- MON-SUN 11:00AM-6:00PM EST
We are also offering curbside pickup at the following location:
Can I order a Custom Bag?
Yes! Yes! We are so excited to say that our San Francisco Factory is back ‘online’ making bags and fulfilling orders, after being closed for over 2 months. You’ll be happy to know that during that time, we did shift our operations to make face coverings for essential workers!
Can I get my bag repaired?
Updated on 6/1: Due to the changes and shifts in our San Francisco Factory over the past few months, we are currently working to get our repairs program operational again. We’ve disabled the ability to start the repair process on our website, so please hold tight to your bag that needs repair. We apologize for any inconvenience this may cause.
Please reach out to us with any questions. You can email us at email@example.com or send a text to (415) 909-3399.
Can I return my Timbuk2 Order?
Timbuk2 purchases made between February 1 and April 30, 2020, have an extended return window through July 31, 2020. Purchases made on or after May 1, 2020 adhere to our regular return policies.
For customers looking to return an item in a store once we reopen: our stores will follow health and safety measures put in place to help protect our employees and customers and will hold merchandise for 24 hours once it is returned.
Are Delivery options affected?
Our distribution center has not been impacted by the closures, and we are shipping your orders. Please know that “Free Shipping” is available on all purchases within the domestic United States (excluding Hawaii and Alaska).
Where can I find more information on Timbuk2’s cloth face masks?
We are currently producing non-medical grade cloth face masks and face coverings to donate in our local community. For more information, and to sign up to receive a notification when masks are available for purchase, please visit here.