Our Response to the COVID-19 Crisis

Last Updated: March 31st, 2020

During these uncertain times we want to address your most asked questions regarding COVID-19. We'll keep all of our updates here for you, and you can read the note from Timbuk2 President, Deborah Palmer Keiser, here. If there is anything we didn’t answer, please reach out to our Customer Service team at customerservice@timbuk2.com, or text us at (415) 909-3399.

Is Your Online store open?

Yes! Timbuk2.com, Timbuk2.com.au and Timbuk2bags.eu are all open for business, and shipping your orders.

Can I shop at one of your retail stores?

We have temporarily closed our North American and Australian retail stores until further notice. Please continue to browse Timbuk2.com to shop your favorite bags.

Will online orders be effected?

Orders placed on timbuk2.com on “ready made” bags will not be affected by closures. Custom bags, however, will not be processed. Our San Francisco Factory, where your custom bags are built, is temporarily closed in compliance of the "Shelter-In-Place" ordinance. We’ve disabled our online customizer, to prevent any accidental ordering. We apologize for any inconvenience this may cause.

Please note: shipping companies have been experiencing delays. We recommend you check out ups.com and usps.com for more details on how shipping may be affected. Of course, you can always reach out to us with any questions. You can email us at customerservice@timbuk2.com or send a text to (415) 909-3399.

Can I order a Custom Bag?

Our San Francisco Factory, where your custom bags are built, is temporarily closed in compliance of the "Shelter-In-Place" ordinance. We’ve disabled our online customizer, to prevent any accidental ordering. We apologize for any inconvenience this may cause.

Please reach out to us with any questions. You can email us at customerservice@timbuk2.com or send a text to (415) 909-3399.

Can I get my bag repaired?

Our San Francisco Factory, where your loved Timbuk2 bags are repaired, is temporarily closed in compliance of the "Shelter-In-Place" ordinance. We’ve disabled the ability to start the repair process on our website, so please hold tight to your bag that needs repair. We have delayed any bags that were currently going through the repairs process. We apologize for any inconvenience this may cause.

Please reach out to us with any questions. You can email us at customerservice@timbuk2.com or send a text to (415) 909-3399.

Can I return my Timbuk2 Order?

We have extended the return window to June 1, 2020 for all purchases made between February 1, 2020 and March 31, 2020. This includes purchases made on timbuk2.com or in one of our North American retail locations.

Are Delivery options affected?

Our distribution center has not been impacted by the closures, and we are shipping your orders (note: not your custom bag orders). Please know that “Free Shipping” is available on all purchases within the domestic United States (excluding Hawaii and Alaska).