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Returns & Exchanges
Start A Return
Not 100% in love with it? Start the return process.
What Qualifies For A Return at Timbuk2.com
Ready Made Items
If you purchased or received a non-custom item directly from timbuk2.com, it is eligible for return within 30 days of purchase. We will issue a refund to the original form of payment. Alternatively, should your prefer a store credit please contact us directly so we may set that up for your return. Returned goods must be in perfect, unused condition with all original tags. Because we want you to love your ready made bag, we don't charge a restocking fee for eligible returns. It's your responsibility to get the item back our way, by covering the shipping back to our warehouse or returning it back to a full line Timbuk2 Store in the USA.
If you ordered a custom-made product from timbuk2.com, we're sorry but we can't accept your bag for return. That means it was you, or someone who loves you, who decided that purple, yellow and brown would look good next to each other. Unfortunately, although we think your bag is beautiful, we can't take it back. All sales are final on custom-made bags. No returns or exchanges. Each bag is sewn to order here in San Francisco.
How Do I Exchange an Item
We are unable to offer an exchange service at this time. Should you require to exchange an item, simply return the original item for a refund. You may purchase the replacement at your convenience, before or after you receive your refund. If you received the item item as a gift, and would like store credit instead of a refund to the original form of payment, please Contact Us with the order details and we'll work to help make it happen.
Returns For Other Retailers
If you purchased your product from a retail store or a website other than Timbuk2.com, please work directly with the original place of purchase for return options. We occasionally work with other retailers to ship out items they may not have in stock. If you received an order from Timbuk2 with an order number like this: EDI000001234, please contact the company you purchased the Timbuk2 product from to process your return.
The Timbuk2.com Return Process
- Find the Timbuk2.com Sales Order Number on the invoice you received with your order (7-digit number).
- Browse to our return form to setup an Return Merchandise Authorization (RMA) number. Select "I would like to return an item," then click the "Start my return" button.
- On the next page, choose the eligible items you would like to return. From the pulldown menu for each item to be returned, choose the closest reason for the return. Submit your return.
- Within 15 minutes, a return summary email will be sent to the email address we have on file. This will contain your Return Merchandise Authorization (RMA) number, along with the additional steps listed below.
- Print out the Return Summary Email and include it with the item(s) you will return. Make sure to write the RMA number on the outside of the box!
- Send your item(s) to return to the following address:
2031 Cessna Drive
Vacaville, CA 95688
Once received, returns take about 7-10 business days to process. A confirmation email will be sent to the email address on file once the return process is completed.
Remember! Returned goods must be in perfect, un-used condition with all original tags. Returns must be made within 30 days of purchase. Although we do not charge a restocking fee, return shipping costs are the responsibility of the returnee. While you are welcome to use any shipping service you wish, we recommend opting for the most cost effective one that will provide you with a tracking number.
Missing your Order number?
If you don't know your Timbuk2.com order number, please Contact Us and give us your first name, last name, email address, shipping address and order date. Should you have been lucky enough to have received the item as a gift, please tell us the purchaser's first and last name. We'll do our best to find your order number and email it back to you. Also, for gift receivers who are returning an item and would like store credit, please Contact Us
If You Received the Wrong or Defective Product
If you received the wrong product in your Timbuk2.com shipment, or are missing something from your order, please Contact Us. To expedite a resolution, please indicate your order number, as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.
If your product arrived defective from Timbuk2.com please Contact Us and we'll move mountains to right your wrong.
If your bag arrived defective, but purchased from another retailer, please reach out to the retailer who sold the bag for replacment options.
Repairs and Warranty
Timbuk2 offers warranty and paid repair options for most concerns that may come up with your bag. Click Here for more details.
What qualifies for a return
If you purchased or received a non-custom item directly from timbuk2.com and would like to return it within 30 days, we can issue you a refund or store credit. Returned goods must be in perfect, un-used condition with all original tags. Timbuk2.com order numbers are 7 digit order numbers. If your order begins with the number 6 (example: 6560000), you must contact customer service directly to process your return. If your order number looks like this: EDI000001234, please contact directly the company you purchased the Timbuk2 product from to process your return.
If you purchased your product from a retail store or a website other than timbuk2.com, please go directly to the original place of purchase.
If you choose to return an item at one of Timbuk2 Stores you must have the original email recept.
If you ordered a custom-made product from timbuk2.com, we’re sorry but, we can’t offer you a return. That means it was you, or someone who loves you, who decided that purple, yellow and brown would look good next to each other. Unfortunately, although we think your bag is beautiful, we can’t take it back. All sales are final on custom-made bags. No returns or exchanges.
*If your product arrived defective from Timbuk2.com please contact Customer Service and we'll move mountains to right your wrong.