I bought this bag to use for errands that require items to be kept cold. That it does. The problem for me is that the straps are too short to reach around my rack. It has a very narrow base and consequently short straps. I have to place the bag diagonally to strap it down. To avoid a return, I contacted customer service and they said they would look into it. After several days, the offered solution was to give me a piece of Velcro to make up the needed length. I'm probably sending it back.