File a Repair Ticket | Timbuk2

HOW IT WORKS

Step 01

FILE A WARRANTY CLAIM

Filing a claim allows you to inform us of all the details and areas that your bag needs to have repaired to get it back into working order.

Step 02

WE REVIEW YOUR WARRANTY CLAIM

After you file a repair claim you will receive an email notification that we have received your claim. Our warranty team will review your claim and inform you of the next course of action. In the case where a repair can be made or we need to review the bag in person, our team will request that you ship the bag to our repair center.

Step 03

EVALUATION & REPAIR

Once your item arrives at our repair center, our repair team will review your bag once more within 2-3 business days to confirm the damage and warranty coverage. If the repair is approved, please allow approximately 6 to 10 weeks to complete the repair process.

Product Info

Order#

Place of Purchase

Approximate Date of Purchase

Product Type

Please describe the issue

Customer Info

Are you a customer or Timbuk2 retailer

First Name

Last Name

Phone Number (Include country code)

Country

Province

Address 1

Address 2

City

Zipcode

Upload Bag photos

Front & Back (required)

Attach pictures of the front and back of your product.

White Tag

Attach picture of the white tag found along the seam inside the main compartment of the bag.

Damages (required)

Attach images of the damaged areas of your bag.

Recycle Options (required)

In the event your bag cannot be repaired (and isn’t covered by the warranty) for whatever reason, would you prefer to have the bag properly recycled or returned to you?

Return un-repaired, and we won’t charge a repair fee

Recycle my bag, send me a recycle coupon, and we won’t charge a repair fee