Returns & Exchanges
TIMBUK2 HOLIDAY 2020 RETURN POLICY:
Our year-round return policy is 30 days, and any non-custom purchases made during that time can be facilitated through our online return process: click here. For the 2020 holiday season, we have extended holiday gift returns for non-custom items 90 days after the date of purchase, with some caveats:
- In order to be eligible for our Holiday 2020 Extended Return Policy, items must be purchased between November 15th 2020 and December 25th, 2020
- Due to the impact of COVID-19, some returns may experience longer lead times for processing
- For gift receiver/returner must know the Timbuk2 Order number or the Purchaser's name, and must be purchased through Timbuk2.com
- If the gift receiver would like store credit instead of a refund to the original form of payment, that arrangement must be made with our Customer Service Team. Please contact by emailing firstname.lastname@example.org, or you may call us at 1(800)865-2513.
- Timbuk2 will charge a return shipping fee of $9.00. The return shipping fee will be deducted from your refund when using our pre-addressed label.
WANT TO START A TIMBUK2.COM RETURN?
Not 100% in love with it? Start the return process.
Once completed, you’ll receive instructions on how to return your order! Along with a pre-addressed UPS label.
Should you wish to ship the return on your own, please set up your RMA and ship the order to:
2031 Cessna Drive
Vacaville, CA 95688
Once received, returns take about 7-10 business days to process. A confirmation email will be sent to the email address on file once the return process is completed.
What Qualifies For A Return at Timbuk2.com
ELIGIBLE READY MADE ITEMS
Most ready made items purchased from www.Timbuk2.com can be returned within 30 days. Please note that the return window is 90 days for products purchased between 11/15-12/25. Please refer to our Holiday policy above for specific details and exclusions. Custom products and items marked Final Sale are not eligible for return. We will issue a refund to the original form of payment or store credit if preferred. Returned goods must be in perfect, unused condition with all original tags. Because we want you to love your ready made bag, we don't charge a restocking fee for eligible returns.
However, we do charge a $9.00 return shipping fee on all returns; which will be deducted from your eligible return's refund or store credit.
If you ordered a custom-made product from timbuk2.com, we're sorry but we can't accept your bag for return. That means it was you, or someone who loves you, who decided that purple, yellow and brown would look good next to each other. Unfortunately, although we think your bag is beautiful, we can't take it back. All sales are final on custom-made bags. No returns or exchanges. Each bag is sewn to order here in San Francisco.
HOW DO I EXCHANGE AN ITEM
We are unable to offer an exchange service at this time. Should you require to exchange an item, simply return the original item for a refund. You may purchase the replacement at your convenience, before or after you receive your refund. If you received the item item as a gift, please Contact Us with the order details and we'll work to help make it happen.
RETURNS FOR OTHER RETAILERS
If you purchased your product from a retail store or a website other than Timbuk2.com, please work directly with the original place of purchase for return options. We occasionally work with other retailers to ship out items they may not have in stock. If you received an order from Timbuk2 with an order number like this: EDI000001234, please contact the company you purchased the Timbuk2 product from to process your return.
IF YOU RECEIVED THE WRONG OR DEFECTIVE PRODUCT
If you received the wrong product in your Timbuk2.com shipment, or are missing something from your order, please Contact Us. To expedite a resolution, please indicate your order number, as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.
If your product arrived defective from Timbuk2.com please Contact Us and we'll move mountains to right your wrong.
If your bag arrived defective, but purchased from another retailer, please reach out to the retailer who sold the bag for options.
Please Contact Us and give us your first name, last name, email address, shipping address and order date. Should you have been lucky enough to have received the item as a gift, please tell us the purchaser's first and last name and email. We'll do our best to help you out.
REPAIRS AND WARRANTY
Timbuk2 offers warranty and paid repair options for most concerns that may come up with your bag. Click Here for more details.