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Shipping
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We ship most items via UPS. Economy shipping and replacement parts also use USPS. Shipping charges are determined by the destination, shipping method chosen, and the subtotal of your order. We do offer expedited shipping options for most items, with delivery Monday through Friday only. Same Day delivery isn't available online at this time. All items carry a processing time of 1-2 business days, except custom made items with take 1-3 weeks to be made.
2019 Holiday Shipping Cutoff Dates
The following shipping cutoff dates are only applicable for Continental US orders.
Ready-Made Items
| December 12th by 11AM (PST) | Ready-made items (non custom, and non-oversized) must be ordered with Ground Shipping by 12/12 @ 11AM (PST), for guaranteed delivery by 12/24 |
| December 18th by 11AM (PST) | Ready-made items (non-custom, and non-oversized) must be ordered with 3-Day Business Shipping by 12/18 @ 11AM (PST), for guaranteed delivery by 12/24 |
| December 21st by 11AM (PST) | Ready-made items (non-custom, and non-oversized) must be ordered with 2-Day Business Shipping by 12/21 @ 11AM (PST), for guaranteed delivery by 12/24 |
| December 22nd by 11AM (PST) | Ready-made items (non-custom, and non-oversized) must be ordered with Next Day Shipping by 12/22 @ 11AM (PST), for guaranteed delivery by 12/24 |
Custom & Oversize Items
| December 1st by 11AM (PST) | Custom bags must be ordered by 12/1 @11AM (PST), to be guaranteed for delivery by 12/24 |
| December 12th by 11AM (PST) | Oversized items (i.e. rolling luggage) must be ordered by 12/12 @ 11AM(PST), to be guaranteed for delivery by 12/24 |
Continental US
| Shipping Method | Processing* | Business Days in Transit | Order Total | Shipping Cost |
|---|---|---|---|---|
| Economy UPS/USPS Shipping |
Custom Bags: 2-4 weeks Non-Custom Bags: 1-2 Business Days |
4-7 Business Days | $0.00 and up | FREE**** |
| UPS Ground Shipping |
Custom Bags: 2-4 weeks Non-Custom Bags: 1-2 Business Days |
3-5 Business Days | $0.00 and up (Standard Items) | $9.95 |
| $0.00 and up (Oversized Items***) | FREE**** | |||
| UPS 3 Biz Day Shipping** |
Custom Bags: 2-4 weeks Non-Custom Bags: 1-2 Business Days |
3 Business Days | $0.00 and up | $17.95 |
| UPS 2 Biz Day Shipping** |
Custom Bags: 2-4 weeks Non-Custom Bags: 1-2 Business Days |
2 Business Days | $0.00 and up | $22.95 |
| UPS Next Biz Day Shipping** |
Custom Bags: 2-4 weeks Non-Custom Bags: 1-2 Business Days |
Next Business Day | $0.00 and up | $27.95 |
*Processing Details
Custom Bags and Non-Custom items process in different timeframes, as shown in the above matrix grid. For more than 15 units, we will provide you with a delivery estimate after we receive your order.
**Expedited Shipping Exclusions
Sorry, over-sized items cannot be expedited due to the costs of this class of service.
***Oversized Items
Due to freight costs, oversized items ship within the United States and Puerto Rico only. Each oversized item shipped has a $14.95 surcharge. This includes rolling luggage and luggage handles such as Co-Pilot Roller, Quest Duffel, the Never Check Spinner, and replacment handles. UPS considers the volume of these as oversized.
****Free Shipping
We periodically offer free shipping within the Continental USA. Some exclusions apply. Please see our promotions page for the latest terms.
PO Boxes
We ship via UPS and it only accepts shipments to a valid street address, which means that we do not deliver to P.O. Boxes.
Sales Tax
We don't calculate or collect sales tax in states where we do not have business operations. Each state maintains different tax rules, regulations and laws. You may be required to report online purchases and the payment of use tax on those purchases in states we don’t collect sales tax. Please check your state’s tax entity for local requirements. All orders for Gift Card and eGift Card are exempt from sales tax.
Special Warnings for Deliveries to Freight Forwarders and Commercial/Business Addresses
If you use a freight forwarder or ship to a non-residential address please be aware that Timbuk2 cannot be responsible for loss or damage to items after they're delivered. Timbuk2 will not provide a replacement or refund for goods delivered. To protect your rights, instruct the receiving business or freight forwarder to refuse goods that arrive damaged. For loss or damage after delivery, please work with the receiving business for claims.
Alaska, Hawaii & Puerto Rico
Orders shipping to Hawaii, Alaska & Puerto Rico typically arrive in 2-3 business days from ship date.
| Order Total | Shipping Cost |
|---|---|
| $0.00 — $74.99 | $9.95 |
| $75.00 — $124.99 | $13.95 |
| $125.00 — $199.99 | $17.95 |
| $200.00 — $274.99 | $21.95 |
| $275.00 and up | $24.99 |
Sales Tax
No sales tax is calculated in states in which we do not have business operations. However, all Gift Card and eGift Card orders are exempt from all sales tax!
Canada, Guam and the US Virgin Islands
| Shipping Method | Base Price | Additional Cost per Bag | Estimated Business Days in Transit |
|---|---|---|---|
| UPS Canada/Guam/VI International Expedited | $35.00 | $5.00 | 3-6 Days |
| UPS International Express | $75.00 | $5.00 | 3-5 Days |
Want FREE SHIPPING IN CANADA?
If you order from directly from our Shop in Toronto, you can get FREE SHIPPING within Canada! Just call (416) 979–3030 or email torontostore@timbuk2.com, to order. Get your Timbuk2 bag delivered to you for free, with no additional brokerage, duties, or customs!
International Taxes and Duties
International orders are subject to duties, customs, and value added taxes that aren't reflected in our prices. The recipient will be responsible for paying these charges upon receipt of your order, at full price, including free gifts with purchase, buy one get one free items, and discounted pricing. We are required by law to disclose full value of the package contents and cannot alter this value. Check with your local customs office for those charges. Some countries may be assessed an additional handling fee for brokering these payments prior to delivery within that country.
All Other International Destinations
Timbuk2 ships to all countries except for Albania, Belarus, Bosnia - Herzegovina, Burma (Myanmar), Burundi, Central African Republic, Democratic Republic of the Congo, Croatia, Cuba, Eritrea, Falkland Islands, Ghana, Iraq, Iran, Kosovo, Lebanon, Liberia, Libya, Macedonia, Malaysia, Montenegro, Nigeria, Democratic Peoples Republic of (North) Korea, Russian Federation, Russia/Kurile Islands, Serbia, Somalia, Republic of South Sudan, Sudan, Syria, Tunisia, Ukraine, Venezuela, Yemen, and Zimbabwe.
| Shipping Method | Base Price | Additional Cost per Bag | Estimated Business Days in Transit |
|---|---|---|---|
| UPS International Expedited | $55.00 | $5.00 | 5-8 Days |
| UPS International Express | $75.00 | $5.00 | 3-5 Days |
International Taxes and Duties
International orders are subject to duties, customs, and value added taxes that aren't reflected in our prices. The recipient will be responsible for paying these charges upon receipt of your order, at full price, including free gifts with purchase, buy one get one free items, and discounted pricing. We are required by law to disclose full value of the package contents and cannot alter this value. Check with your local customs office for those charges. Some countries may be assessed an additional handling fee for brokering these payments prior to delivery within that country.
Order Limit
Please note for our International Customers that there is a 5-unit limit per order and there is a 2-order limit going to any one address within the same calendar year. Timbuk2 reserves the right to cancel any order that it deems to be fraudulent or for resale purposes.
Replacement Parts
All replacement parts ship via United States Postal Service from our San Francisco Factory. Parts will ship with custom items when ordered together, but will ship separate when ordered in conjunction with ready made items.
| Location | First Piece | Each Additional Piece | Estimated Business Days in Transit |
|---|---|---|---|
| Within Continental US |
$4.95 Oversized: 9.95 |
$0.00 | 3-6 Business Days |
| Outside Continental US | $7.00 | $1.00 | 7-14 Business Days |
APO/FPO Shipping
Exclusively for those serving overseas with a valid Army Post Office (APO) or Diplomatic Post Office (DPO) address, we're happy to offer USPS Shipping. APO/DPO Addresses require additional transit times for delivery, and can take up to 4 weeks for delivery in some circumstances. Regrettably, tracking typically isn’t available once the shipment leaves the USA.
| Shipping Method | Processing* | Business Days in Transit | Order Total | Shipping Cost |
|---|---|---|---|---|
| USPS |
Custom Bags: 2-4 weeks Non-Custom Bags: 1-2 Business Days |
5-14 Business Days | $0.00 — $75.00 | $7.95 |
| $75.01 and up | FREE* |
***Oversized Items
Due to freight costs, oversized items ship within the United States and Puerto Rico only. Each oversized item shipped has a $14.95 surcharge. This includes rolling luggage and luggage handles such as Co-Pilot Roller, Quest Duffel, the Never Check Spinner, and replacment handles. UPS considers the volume of these as oversized.