Browse

Free Shipping on U.S. on orders over $50.Details

CART | 0click to open cart popup,

cart pop-up

Your Cart

click to close cart popup

Your cart is currently empty.

Continue browsing
LOGIN
STORES
  • New Arrivals
  • Shop click to open or close shop submenu
    • Backpacks
    • Messengers
    • Travel
    • Slings
    • Tote
    • Accessories
    • Apparel
    • View All
  • Custom click to open or close custom submenu
    • Customizer
    • Custom Parties
  • THE GARAGE
  • Featured click to open or close featured submenu
    • MINI HUSTLE DUFFEL
    • Bestsellers
    • FACE MASKS
  • Inside T2 click to open or close inside-t2 submenu
    • About Us
    • The Messenger Blog
Timbuk2
main mobile navigation
Timbuk2 logo
search store
0

cart pop-up

Your Cart

click to close cart popup

Your cart is currently empty.

Continue browsing
Open or close site search Open or close site search
  • New Arrivals
  • Shop
    • Backpacks
      • Laptop Backpacks
      • Water Resistant Backpacks
      • Women's Backpacks
      • Work Backpacks
      • Travel Backpacks
      • All Backpacks
    • Messengers
      • Water Resistant Messenger Bags
      • Work Messenger Bags
      • Bike Messenger Bags
      • All Messengers
    • Travel
      • Rolling Travel Bags
      • Duffel Bags
      • Carry On Travel Bags
      • Weekend Travel Bags
      • Road Trip Travel Bags
      • Bike Travel Bags
      • Women's Travel Bags
      • All Travel Bags
    • Slings
      • Crossbody Bags
      • Travel Bags
      • Messenger Bags
    • Tote
      • Slings
      • Travel Bags
      • Messenger Bags
    • Accessories
    • View All
      • Backpacks
      • Messengers
      • Travel Bags
      • Slings
      • Tote
      • Accessories
    • Best Sellers
    • Womens Bags
    • Exclusives
    • Water Resistant Backpacks
  • Custom
    • Customizer
    • Custom Parties
  • The Garage
  • Featured
    • GIFT GUIDE
    • VAPOR
    • Bestsellers
    • MASKS
  • About Us
  • The Messenger Blog

  • Store Locations & Events
  • Track Order
  • Register a Bag
  • Help Center
  • Account

search menu

Open or close site search Open or close site search

Expand help link menu. Menu will appear below.
Help Center
Orders & Tracking
Returns & Exchanges
Shipping
Promotions
Warranty & Repairs
FAQs
Contact Us
Do Not Sell My Personal Information
Help Center
Orders & Tracking
Returns & Exchanges
Shipping
Promotions
Warranty & Repairs
FAQs
Contact Us
Do Not Sell My Personal Information

Warranty & Repairs

Submit For Repair

Need help fixing your bag? Submit a request and get it fixed. Read on for full details on what's covered and what to expect.

Create a repair / Warranty claim

Timbuk2's Lifetime Warranty

Timbuk2 bags have a lifetime warranty; we stand behind the legendary quality and craftsmanship of all our products. Our warranty is valid only when an eligible Timbuk2 product is purchased through Timbuk2 directly (via timbuk2.com or one of our brick-and-mortar retail stores) or through an Authorized Reseller.

We also embrace the wild, twisty ways of life. If there is a defect in the materials or workmanship we will repair the bag at our discretion. Damages not covered are those resulting from abuse, normal wear and tear, accidental damage, and cosmetic damages that do not affect the functionality of the bag (such as scratches or stained fabrics). Any damage to, loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered. The lifetime warranty also does not include our apparel products, such as Timbuk2 t-shirts, hoodies, and face masks.

Your Timbuk2 bag is sewn by hand and might contain some slight imperfections. Like Daniel Craig or Marilyn Monroe, the slight imperfections are what add character to an already awesome product.

Warranty & Repair FAQ

What is covered by the warranty?

Manufacturing defects in materials and workmanship are covered, notwithstanding age. If there is a defect in the materials or workmanship we will repair the bag at our discretion.

*If your product arrived defective from Timbuk2.com please  contact Customer Service and we'll move mountains to right your wrong.

What is not covered by the warranty?

Damages not covered are those resulting from abuse, normal wear and tear, cosmetic issues that do not affect the functionality of the bag, and accidental damage. Any damage to or loss of contents of a bag, loss of use, loss of time, or similar expenses are not covered. Unless a product is designed and stated to be machine washable, use of washing machines can result in damage not covered by our warranty.  Dryers are never recommended and damage will not be covered under the warranty.

Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your bag, it will eventually begin to show age and wear. Usual wear and tear not covered by the lifetime warranty includes changes in color, abrasions, and general breakdown of materials over time. Some examples of common wear and tear include color fading from sun exposure, worn elastic, and fabric wear, especially in high wear areas such as corners, reflective binding, worn velcro, and worn shoulder or back padding. Some examples of accidential damage are rips or cuts in fabric, animals chewing or clawing on our products, as well as damage arising from airline abuse such as bent or dented luggage handles or damaged/cracked wheels & bottomplates.

What products aren’t covered by your fabulous warranty?

Any face masks, headwear, apparel or footwear. Third party attachments and or devices like the Joey power packs or NiteIze blinky lights, or Blue bottle kit accessories like scales, grinders, or cups. Any other third party accessories sold by Timbuk2 but not bearing the Timbuk2 brand. The items are generally warrantied by their respective manufacturers.

Need Replacement Parts?

We also offer replacement parts for many of those broken and missing reflectors, buckles and straps. You can find them here: Replacement Parts.

Don’t see your part on the site? Contact Customer Service and we will do our best to help you out.

Outside of North America Warranty Repair?

If you purchased your bag outside of the USA and Canada, please contact us for local representatives that will offer you warranty services. Please provide your proof of purchase and the location for the bag when submitting your claim. Should your bag require service in the USA, shipping to and from the USA for your Timbuk2 item are your responsibility.

Warranty & Repair Process

Setup a North America Warranty or Repair Claim

Timbuk2 offers repair services for most Timbuk2 products. You must setup a repair claim and send your product to us for repair services and/or warranty claims. Should your item be repairable and covered under the warranty, you item will be repaired at no cost. Modification requests, or repair requests for things not covered under or warranty will require a repair fee be paid. We'll reach out once your item is received to let you know if the item is covered. If it isn't you'll be responsible for the repair fee of $35 for oversized items (like rolling luggage) or $25 for all other repairs. Should your item not be repairable, we will recycle or return the item un-repaired based on your selection when setting up the repair. Return shipping in the lower contiguous 48 USA states is covered at no additional cost, all other destinations will require payment for shipping as based on our shipping page fees. Got it? Good.

Step 1. Create a repair / Warranty claim

After completing and submitting, you will receive an email with instructions and your repair requests to print out. A repair number will be generated and will need to be included with the bag when you send it in for repairs.


Step 2 - Send us the bag including a copy of the email including the Repair number

Please send the bag to the address provided in the repair details email. Be sure to write your repair number on the outside of your package. We recommend using the least expensive shipping method that will provide you with a tracking number and insurance. Timbuk2 is not responsible for parcels lost in transit.

  • Package up your bag, include a copy of the repair email.
  • Write the repair number on the outside of the package  (W-XXXXXXX).

Please keep in mind that California State law requires that all items accepted for repair be freshly cleaned. Help us provide a clean and safe environment for our employees. If we determine that your bag needs to be cleaned, we will return it to you without preforming the repair(s). We do not offer cleaning services. For more information on how to properly clean and maintain your awesome Timbuk2 bag, please see Bag Care.

Step 3 - Evaluation / Repair 

Once your item arrives, our repair team will evaluate your claim within 7-10 business days and determine if the issues can be repaired and what is covered under the Lifetime Warranty.  Because pictures don't tell the whole story, and we want to give your claim the best possible evaluation, warranty assessments are only preformed in person once our repair team receives your bag.  

  •      If the claim issues are covered by the lifetime warranty your bag will be repaired. 
  •      If your repair requests include repairable issues are not covered by the lifetime warranty, we will reach out via email with the repair fee and shipping costs if any. Non-covered items will not be repaired without these costs being covered. Repairs not paid for will be returned un-repaired after 15 days.

Not sure your bag can be repaired, please contact us.

Timbuk2

customerservice@timbuk2.com

Text us 415-909-3399

M-F 8:30 - 5:00pm PT

ShopShop link menu is collapsed

  • Backpacks
  • Messengers
  • Work
  • Travel
  • Men
  • Women
  • Sale
  • Customize
  • Gift Cards

HelpHelp link menu is collapsed

  • Help Center
  • Orders & Tracking
  • Returns & Exchanges
  • Shipping
  • Promotions
  • Warranty & Repairs
  • FAQs
  • Contact Us
  • Do Not Sell My Personal Information

CompanyCompany link menu is collapsed

  • About Us
  • Store Locations
  • Custom Parties
  • Careers
  • Corporate Sales
  • Site Map
  • Become A Dealer

© 2021 TIMBUK2. ALL RIGHTS RESERVED

Privacy Policy Terms of Use

Are you sure?

Switching to Corporate Sales will remove all items from your bag. Are you sure you want to continue?

Are you sure?

Switching to Retail Sales will remove all items from your bag. Are you sure you want to continue?

Cancel