Command Backpack

Style # 392-3-1043

A dressed up security checking backpack for road warriors.

$ 129
Rated 4.46 out of 5 stars
of respondents would recommend this to a friend

Selected Color Black/Red Devil - Polyester

  • Black/Red Devil - Polyester
  • Surplus - Coated Nylon
  • Nautical - Coated Nylon
  • Jet Black - Coated Nylon
  • Pike - Polyester
  • Midway - Rip Lite Polyester
  • Black - Nylon
  • Currant
  • Nautical/Adobe
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  • OS
Device Fit Guide

#timbuk2

Dimensions

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External Dimensions

Size Width Top Width Bottom Width Height Depth Weight Volume Handle Drop
in cm in cm in cm in cm in cm lb kg cu in L in cm
OS 0.0 0.0 13.0 33.0 11.4 29.0 18.9 48.0 5.5 14.0 2.4 1.1 1,953 32.0 0.0 0.0

Will Your Laptop Fit?

View Device Fit Guide

How to Calculate True Dimensions

  • 1 - Measure your True Width: true width = Width + Depth
  • 2 - Measure your True Height: true height = Height + Depth
  • 3 - Compare your numbers to our numbers and voila! Your laptop has found a new home
Size Width True Width Height True Height Depth Will Your Laptop Fit?
in cm in cm in cm
OS 11.4 29.0 15.0 38.0 1.2 3.0 Yes. Your device will fit. No. Your device will not fit.

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Lifetime Warranty

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We've Got You Covered


Timbuk2's Lifetime Warranty

Timbuk2 products have a lifetime warranty; we stand behind the legendary quality and craftsmanship of all our products. Our warranty is valid only when the Timbuk2 product is purchased through Timbuk2 directly (via timbuk2.com or one of our brick-and-mortar retail stores) or through an Authorized Reseller.

We also embrace the wild, twisty ways of life. If there is a defect in the materials or workmanship we will repair  the bag at our discretion. Damages not covered are those resulting from abuse, normal wear and tear, accidential damage, and cosmetic damages that do not affect the functionality of the bag (such as scratches or stained fabrics). Any damage to, loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered. The lifetime warranty also does not include our apparel products, such as Timbuk2 t-shirts and hoodies.

Your Timbuk2 bag is sewn by hand and might contain some slight imperfections. Like Daniel Craig or Marilyn Monroe, the slight imperfections are what add character to an already awesome product.


Warranty & Repair FAQ

What is covered by the warranty?

 Manufacturing defects in materials and workmanship are covered, notwithstanding age. If there is a defect in the materials or workmanship we will repair the bag at our discretion. 
*If your product arrived defective from Timbuk2.com please email Customer Service and we'll move mountains to right your wrong.

What is not covered by the warranty?

Damages not covered are those resulting from abuse, normal wear and tear, cosmetic issues that do not affect the functionality of the bag, and accidental damage. Any damage to or loss of contents of a bag, loss of use, loss of time, or similar expenses are not covered.  Unless a product is designed and stated to be machine washable, washing bags in washing machines can result in damage not covered by our warranty.

Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your bag, it will eventually begin to show age and wear. Usual wear and tear not covered by the lifetime warranty includes changes in color, abrasions, and general breakdown of materials over time.  Some examples of common wear and tear include color fading from sun exposure, worn elastic, and fabric wear, especially in high wear areas such as corners, reflective binding, worn velcro, and worn shoulder or back padding. Some examples of accidential damage are rips or cuts in fabric, animals chewing or clawing on our products, as well as damage arising from airline abuse such as bent or dented luggage handles or damaged/cracked wheels & bottomplates.

What products aren’t covered by your fabulous warranty?

Any headwear, apparel or footwear. Third party attachments and or devices like the Joey power packs or NiteIze blinky lights, or Blue bottle kit accessories like scales, grinders, or cups. Any other third party accessories sold by Timbuk2 but not bearing the Timbuk2 brand.  The items are generally warrantied by their respective manufacturers.

Need Replacement Parts?

We also offer replacement parts for many of those broken and missing reflectors, buckles and straps. You can find them here: Timbuk2 Replacement Parts

If you are unsure how to install your part, check out some of the part replacement guides we’ve created: Timbuk2 Part Replacement Guides

Don’t see your part on the site?  Contact Us and we will do our best to help you out.


 

Warranty & Repair Process

North America Warranty or Repair Claim Details

Step 1 - Please select the appropriate link and check out to start a repair claim:

     Please keep in mind that the repair fee payment is held as a pending authorization only - and will never be charged unless the damage or nature of the repair request is not covered under warranty and the bag can be repaired.

After checking out, you will receive an email with instructions and a form to print out. A repair number will be generated and will need to be included with the bag when you send it in for repairs. 


Step 2 - Send us the bag with the Repair number

Please send the bag to the address provided in the repair details email. Be sure to write your repair number on the outside of your package. We recommend using the least expensive shipping method that will provide you with a tracking number and insurance. Timbuk2 is not responsible for parcels lost in transit. Your repair fee covers the return shipping in the lower 48 United States.

  • Package up your bag, include a copy of the repair form with a description of the concern(s).
  • Write the repair number on the outside of the package  (W-XXXXXXX).

Please keep in mind that California State law requires that all items accepted for repair be freshly cleaned. You wouldn't want to dig through someone else's nasty, so help us provide a clean and safe environment for our employees. If we determine that your bag needs to be cleaned, we will return it to you without preforming the repair(s). We do not offer cleaning services. For more information on how to properly clean and maintain your awesome Timbuk2 bag, please see Bag Care.

Step 3 - Evaluation / Repair 

Once your item arrives, our repair team will be evaluate your claim within 7-10 business days and determine if the issues can be repaired and what is covered under the Lifetime Warranty.  Because pictures don't tell the whole story, and we want to give your claim the best possible evaluation, warranty assessemnts are only preformed in person once our repair team receives your bag.  

  •      If the claim issues are covered by the lifetime warranty, we will waive the authorization fee and repair your product. 
  •      If any repairable claim issues are not covered by the lifetime warranty, we will charge the authorization fee and repair your product.

Not sure your bag can be repaired, please contact us.

Outside of North America Warranty Repair?

If you purchased your bag outside of the USA and Canada, please contact us for local representatives that will offer you warranty services. Please provide your proof of purchase and the location for the bag when submitting your claim.  Should your bag require service in the USA, shipping to and from the USA for your Timbuk2 item are your responsibility.

Reviews (0)

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Perfectly Designed Bag, just not rugged enough
Perfectly Designed Bag, just not rugged enough
Perfectly Designed Bag, just not rugged enough
High Quality
A worthy travel companion.
Great Backpack
Great Backpack
Not my first Timbuk2. Certainly not my last.

Review Snapshot

by PowerReviews

Rated 4.46 out of 5 stars
151 ReviewsWrite a Review
of respondents would recommend this to a friend

Ratings Distribution

  • 5 Stars

    98

  • 4 Stars

    34

  • 3 Stars

    11

  • 2 Stars

    7

  • 1 Star

    1

Pros

125Stylish
111Lots Of Pockets And Features
94Good Protection
93Comfortable Strap
64Rugged

Cons

20Not Weatherproof
13Not Enough Pockets
11Uncomfortable Strap
6Insufficient Padding
2None
Best Uses
112Travel
108Commuting
51School
33Light Protection
16Heavy Duty Protection
Describe Yourself
112Practical
56Stylish
34Bargain Hunter
19High-End Shopper
3Traveler
Primary use
81Business
55Personal
Was this a gift?
127No
10Yes

Reviewed by 151 customers

Rated 3 out of 5 stars

Well designed, but I lost my water bottle on first trip ;(

Comments about the Command Backpack

It's a nice bag, high quality, and I got compliments, even from my dad. On my first trip, I appreciated all the pockets--well designed and a big step up from my previous travel bag. But the other reviewers are right: there's something wrong about the pocket that's supposed to hold the water bottle. Even having been warned by those comments, I still lost my nice stainless steel water bottle on the first vacation, about 3 days into the trip. I won't drink from plastic bottles, so I had to waste time and $ shopping for a replacement water bottle mid-trip. I feel like I should be reimbursed from Timbuk2 for the cost of the replacement water bottle. And now, of course, I can't rely on that "feature," which had been one of the selling points. arg! Why is it so hard to buy a product that is well designed, all around?

Bottom Line No, I would not recommend to a friend

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Rated 1 out of 5 stars

Terribly Designed Bag

Comments about the Command Backpack

This is one of the worst designed bags i've ever used. It looks beautiful, but performs terribly. The way the second, front compartment is placed makes it fall forward. The front compartment is not seated on the bottom of the bag so anything put in it will not rest on the bottom and cause the bag to fall forward. In addition it has one very shallow side bottle holder. The side bottle holder is also stitched flush to the bottom with no room to expand on the bottom, which means that any bottle put in it will stick out sideways and also push into the bag.

Bottom Line No, I would not recommend to a friend

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Rated 2 out of 5 stars

Uncomfortable Straps

These straps are very uncomfortable or both me and my husband. They cut into my shoulders, and his even worse. It's really too bad, because I really like the design of the rest of the bag!!

Bottom Line No, I would not recommend to a friend

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Rated 5 out of 5 stars

Perfectly Designed Bag, just not rugged enough

I have had the Command backpack for over 2 year now and have used it as my day-to-day work back for commuting (transit and biking) and traveling. I have been very happy with the bag as it holds everything in the right and accessible place (tablet, laptop, passport, etc.) I made a mod to add a more accessible internal loop to carry keys and headphone cases which I had done with the uptown bag I had previous to this. The one negative I have found with the bag is that it has worn much more than the Uptown bag I had, I have large hole on the back padding and some of the lower seams are starting to open up. Overall I would recommend but it is not a rugged as a Tumi or other career bags.

Perfectly Designed Bag, just not rugged enough
Perfectly Designed Bag, just not rugged enough
Perfectly Designed Bag, just not rugged enough

Bottom Line Yes, I would recommend to a friend

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Rated 5 out of 5 stars

Love it, its perfect for my needs

Like the access to my lap, works great. That's why I buy TIMBUK2...

Bottom Line Yes, I would recommend to a friend

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Rated 5 out of 5 stars

This Bag Commands Respect

I have been so excited about this purchase. This bag is awesome, has tons of organizational compartments, looks great, and is jam packed with features. It has definitely been the topic of conversation to many folks that have seen it in use. The comfort and capacity of what this bag offers is ideal for me. While this bag is 400D Coated Nylon, I don't feel confident that my belonging would be completely safe during a rainstorm. That to me is the only trade off with this bag which I did know ahead of time from purchasing, so I guess it's really not worth complaining about.

Bottom Line Yes, I would recommend to a friend

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Rated 5 out of 5 stars

Perfect for the freelancer on the go.

It has been great for my travels. I do a lot of driving and flying and this helps me keep all my stuff accounted for and is comfortable to have strapped to my back.

Bottom Line Yes, I would recommend to a friend

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Rated 5 out of 5 stars

Happy, Happy, Happy

This is the best, thoughtfully designed computer backpack. Thank you, Timbuk2 you've done it again.

Bottom Line Yes, I would recommend to a friend

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Rated 5 out of 5 stars

Love!

I commute with this bag daily and it is great. It keeps its shape when full or empltt and does not get all saggy like a loaded diaper. Lots of pockets keep my things organized. Light to moderate rain are no problem - I have had no leaks. Just walked eight miles in Manhattan with a full pack and it was comfortable all day. Very happy with this bag!

Bottom Line Yes, I would recommend to a friend

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Rated 4 out of 5 stars

Solid bag with logs of features.

I was looking for a bag which was a little more streamlined and stylish than your typical large black work backpack you see many carry...as I did for a few years. I was impressed with the gray finish on this and different compartments so I thought I'd give it a try. The demo videos posted on the site were very helpful in making my decision on which bag to choose. I did find it took a little bit to get used to the fit on my back...seemed a little higher than I was used to. But after using it for a week plus I can say I'm glad I found this bag and purchased it. I like the security of the laptop pocket being between your back and the front of the bag...so it has to be off for you to take it out. The slash/front pockets are useful for items which are frequently accessed, glasses, charger, keys, access cards. And the main pockets offer plenty of space for other items you may carry. Also glad to support an American company.

Bottom Line Yes, I would recommend to a friend

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Organization

Front zip pocket for small bits

Internal organizer for pens, phones, and other small stuff

Large main compartment for books, jacket, and other carry-on essentials

Tricot-lined floating pocket protects sunglasses or smartphone

Fit

Channeled airmesh ventilated back panel

Custom-fit strap design for a truer, more comfortable fit

Clever Extras

Bottom compression straps for cinching

Elasticized external side pocket for water bottle or U-lock

On-strap bottle opener for party tricks and quick refreshment

Reflective hits

Reinforced grab handles on all sides for and easy heave ho

Vista loop for attaching blinky bike lights

Materials

Custom Timbuk2 print liner

Origin

Imported

Laptop/Tablet

Fully padded laptop compartment lined with quilted tricot fabric; soft yet secure (fits up to 15" Macbook)

Padded front pocket offers protection for iPad mini or other small electronics

What's this all about?

Inspired by our beloved Command Laptop Messenger, the Command Laptop Travel Backpack is our backpack solution for business travel. It's strategically placed external pockets provide access to your phone and cards in tight quarters, and its styling betrays the fact that you've just schlepped across the country. Business travel may not always be glamorous, but it shouldn't be so hard. The Command makes it that much easier.

#timbuk2

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