Submit For Repair
Need help fixing your bag? Submit a request and get it fixed. Read on for full details on what's covered and what to expect.
For additional questions or assistance, please reach out to our Timbuk2 Customer Service Department at email@example.com or 1-800-865-2513. Our operating hours are Monday to Friday from 8:30 am to 5:00 pm PST.
Timbuk2's Lifetime Warranty
Timbuk2 bags have a lifetime warranty; we stand behind the legendary quality and craftsmanship of all our products. Our warranty is valid only when an eligible Timbuk2 product is purchased through Timbuk2 directly (via timbuk2.com or one of our brick-and-mortar retail stores) or through an Authorized Reseller.
We also embrace the wild, twisty ways of life. If there is a defect in the materials or workmanship we will repair the bag at our discretion. Damages not covered are those resulting from abuse, normal wear and tear, accidental damage, and cosmetic damages that do not affect the functionality of the bag (such as scratches or stained fabrics). Any damage to, loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered. The lifetime warranty also does not include our apparel products, such as Timbuk2 t-shirts, hoodies, wallets, and face masks.
Your Timbuk2 bag is sewn by hand and might contain some slight imperfections. Like Daniel Craig or Marilyn Monroe, the slight imperfections are what add character to an already awesome product.
Warranty & Repair FAQ
What is covered by the warranty?
Manufacturing defects in materials and workmanship are covered, notwithstanding age. If there is a defect in the materials or workmanship we will repair the bag at our discretion.
*If your product arrived defective from Timbuk2.com please contact Customer Service and we'll move mountains to right your wrong.
What is not covered by the warranty?
Damages not covered are those resulting from abuse, normal wear and tear, cosmetic issues that do not affect the functionality of the bag, and accidental damage. Any damage to or loss of contents of a bag, loss of use, loss of time, or similar expenses are not covered. Unless a product is designed and stated to be machine washable, use of washing machines can result in damage not covered by our warranty. Dryers are never recommended and damage will not be covered under the warranty.
Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your bag, it will eventually begin to show age and wear. Usual wear and tear not covered by the lifetime warranty includes changes in color, abrasions, and general breakdown of materials over time. Some examples of common wear and tear include color fading from sun exposure, worn elastic, and fabric wear, especially in high wear areas such as corners, reflective binding, worn velcro, and worn shoulder or back padding. Some examples of accidential damage are rips or cuts in fabric, animals chewing or clawing on our products, as well as damage arising from airline abuse such as bent or dented luggage handles or damaged/cracked wheels & bottomplates.
What products aren’t covered by your fabulous warranty?
Any face masks, headwear, apparel or footwear. Wallets, third party attachments and or devices like the Joey power packs or NiteIze blinky lights, or Blue bottle kit accessories like scales, grinders, or cups. Any other third party accessories sold by Timbuk2 but not bearing the Timbuk2 brand. The items are generally warrantied by their respective manufacturers.
Need Replacement Parts?
We also offer replacement parts for many of those broken and missing reflectors, buckles and straps. You can find them here: Replacement Parts.
Don’t see your part on the site? Contact Customer Service and we will do our best to help you out.
Outside of North America Warranty Repair?
If you purchased your bag outside of the USA and Canada, please contact us for local representatives that will offer you warranty services. Please provide your proof of purchase and the location for the bag when submitting your claim. Should your bag require service in the USA, shipping to and from the USA for your Timbuk2 item are your responsibility.
Warranty & Repair Process
Setup a North America Warranty or Repair Claim
Timbuk2 offers repair services for most Timbuk2 products. You must setup a repair claim and send your product to us for repair services and/or warranty claims. Should your item be repairable and covered under the warranty, you item will be repaired at no cost. Modification requests, or repair requests for things not covered under or warranty will require a repair fee be paid. We'll reach out once your item is received to let you know if the item is covered. If it isn't you'll be responsible for the repair fee of $35 for oversized items (like rolling luggage) or $25 for all other repairs. Should your item not be repairable, we will recycle or return the item un-repaired based on your selection when setting up the repair. Return shipping in the lower contiguous 48 USA states is covered at no additional cost, all other destinations will require payment for shipping as based on our shipping page fees. Got it? Good.